Customer Advisor
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Customer Advisor (Czech + European Languages) – Hybrid | Ghent, Belgium
Are you fluent in Czech and another European language? Join an international team in Ghent and work in a dynamic, multilingual customer support environment.
Role Overview
As a Customer Advisor, you will support customers across different channels, ensuring a high-quality service experience in a fast-paced, 24/7 operational setting.
What You'll Do
- Handle customer inquiries via phone, email, and chat
- Provide accurate information and resolve issues efficiently
- Ensure high customer satisfaction
- Collaborate with internal teams when needed
Important Conditions (Must be accepted)
- 24/7 rotating shifts (7h30/day + 30 min break)
- Initial contract: 1 3 6 months (not permanent from day 1)
- First month fully on-site
- After training: only 1 day/week remote
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Must provide:
- Reference letter from previous employer
- Cover letter
Requirements
-
Fluent in Czech + one of the following:
Polish / Lithuanian / German / Russian - Good level of English
- Strong communication skills
- Flexible and open to shift work
What's Offered
- Hybrid role based in Ghent
- Multilingual, international work environment
- Opportunity to grow within the company
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