Software Solution Specialist

The Users Support product is part of the Digital Workplace product line. The team's primary mission is to deliver robust, user-friendly tools which empower other products and teams within the company to deliver great support services. Our team is providing second-level support for the Service Management tools and also customizes workflows to offer a service “clé en main” to several key users in the business.

The main tool in the product is Ivanti Service Manager, where Client can submit their requests, and support agents handle and resolve the tickets. As our scope is expanding, we're looking for a new Software Solution Specialist to join the team.

Main tasks:

• Implementation/development of functional and technical customer requirements through configuration or scripting in the user support tools,
• Ensuring operation and software maintenance together with the team,
• Advise key users on IT service management issues and best practices when using the tool,
• Participate in the end-to-end activities of new developments and configurations

Requirements:

• University degree in business informatics, computer science or comparable
• At least 3 years of experience with and up-to-date knowledge of service management tools (preferably Ivanti Service Manager)
• Knowledge of ITIL-based service management
• Experience with Java Script
• Sound experience in planning, development, operation and further development of applications or software systems (standard or customized software)