Associate Regional Business Manager

About us
Miraclon is the home of KODAK FLEXCEL Solutions, which have helped transform flexographic printing for more than a decade. The technology, including the industry-leading FLEXCEL NX and FLEXCEL NX Ultra Systems, and FLEXCEL NX Print Suite that enables PureFlexo™ Printing, maximizes on-press efficiency, delivers higher quality and overall best-in-class results. With a focus on pioneering image science, innovation, and collaboration with industry partners and customers, Miraclon is committed to the future of flexo and continues to be positioned to lead the charge. Find out more at www.miraclon.com, and follow us on LinkedIn and YouTube. Position Overview Miraclon is seeking an Associate Regional Business Manager to support the EAMER region in delivering efficient, data-driven sales and business operations. This role combines commercial operations, contract lifecycle management, systems and data governance, performance reporting, process improvement, and leadership of a 5-person B2B Customer Care team. The successful candidate will collaborate closely with Sales, Business Development, Finance, Legal, Customer Service, Supply Chain, and global process owners. The position reports to the Regional Business Manager and acts as a key operational partner for the EAMER leadership team.

Key Responsibilities
In this role, you will:
• Partner with the Regional Business Manager to translate regional priorities into clear operational plans, actions, and follow-up.
• Own the end-to-end lifecycle of sales and service agreements, from preparation and internal approval through signature, system setup, review, renewal, and closure.
• Coordinate contract terms with Sales, Legal, Finance, and other stakeholders; explain requirements clearly and act as the first point of escalation for contract-related matters.
• Monitor contractual obligations, deadlines, pricing updates, rebates, accruals, and payouts, ensuring accurate and timely execution.
• Identify commercial and operational risks arising from market, customer, process, or contractual changes and coordinate appropriate mitigation actions.
• Lead, coach, and develop a five-person B2B Customer Care team, setting clear objectives, monitoring performance, supporting workload prioritisation, and promoting a strong customer-centric culture. Business Operations, Systems & Customer Experience
• Maintain high operational service standards and act as escalation support for complex customer or service issues.
• Serve as regional super user and trainer for Salesforce, including CPQ, promoting adoption, data quality, consistent ways of working, and first-level support.
• Support effective use of ERP and business intelligence tools, including Infor M3 and BI solutions, in collaboration with global teams.
• Ensure the accuracy, completeness, and integrity of customer, commercial, and operational data across regional systems.
• Develop and maintain dashboards, reports, forecasts, and business analyses that provide actionable insights to regional management.
• Track agreed KPIs and service levels, including responsiveness, issue resolution, logistics performance, sales turnover, contract compliance, and customer experience.
• Analyse trends and root causes, define corrective actions, and follow through to measurable and sustainable improvement.
• Drive continuous improvement and responsible automation of regional processes in partnership with Sales, Customer Service, Finance, IT, and global teams.
• Document and standardise key processes, controls, roles, and handovers to strengthen operational resilience and business continuity.
• Provide operational backup for Customer Service and Service Coordination when required.
• Contribute to cross-functional projects and perform other relevant duties in line with evolving business priorities. Education, Skills & Experience
• At least five years of relevant experience in business operations, commercial operations, contract management, customer care, or a comparable function.
• Demonstrated people-management experience, with the ability to coach, develop, motivate, and organise a team of five.
• Strong understanding of contract lifecycle management, commercial processes, controls, accruals, rebates, and cross-functional governance.
• Analytical mindset and confidence working with KPIs, dashboards, data quality, root-cause analysis, and continuous improvement.
• Strong communication, stakeholder-management, active-listening, influencing, and negotiation skills.
• Customer-centric and commercially aware, with sound judgement and the ability to handle sensitive, complex, or time-critical matters.
• Organised, detail-oriented, proactive, and able to manage competing priorities in a dynamic international environment.
• Advanced proficiency in Microsoft 365, particularly Excel, PowerPoint, Outlook, and Word; experience with collaboration and reporting tools is desirable.
• Working knowledge of Salesforce CRM and CPQ is strongly preferred; experience with ERP systems such as Infor M3 and business intelligence tools is an advantage.
• Fluent professional English is required. Dutch or French is also required; additional languages are an advantage.
• A bachelor’s degree in business administration, finance, commercial management, supply chain, or a related field is preferred, or equivalent professional experience.