Community Building and Mobility Junior Officer

1. SUMMARY The Office of Workplace Management and Business Continuity (WMBC) ensures seamless operational continuity by optimizing facility performance, driving strategic workplace transformation, and delivering comprehensive support services to maintain a dynamic, future-ready environment aligned with organizational needs for NATO Headquarters (HQ) and its alternate locations. The incumbent supports growth and maintains the Organization’s community building and mobility programmes. The NATO Community Hub comprises a merchandizing store to sell NATO branded items as well as a space for promoting and supporting the activities of the NATO HQ Community. They are responsible for developing the activities of the Community Hub, and will be asked to support the merchandizing shop, when required. They also lead optimizing mobility (safe, sustainable, and convenient ways to commute) throughout the HQ and executing, planning and implementing mobility solutions, and translating business objectives into actionable community building campaign plans. 2. QUALIFICATIONS AND EXPERIENCE The incumbent must:
• have a university degree in a relevant field from an institution of recognised standing;
• have a minimum of 2 years’ experience actively involved in developing and supporting community building and mobility programmes;
• have experience working in a large international organization serving multicultural customers in a fast-paced environment;
• demonstrate a creative, solution-oriented mindset; and
• possess the following levels of NATO’s official languages (English/French): V (“Advanced”) in one; III (“Intermediate”) in the other. The following would be considered an advantage:
• multistakeholder coordination skills;
• experience in finance and commerce; and
• working knowledge of mobility management and campaigns. 3. MAIN ACCOUNTABILITIES Planning and Execution: Support the design, development, and execution of community building and mobility programmes, associated communications and engagement strategies, as well as events aligned with the Organization’s goals. This includes the activities of the NATO Community Hub. Drive awareness and engagement within the Organization. Handle the daily operational tasks and administrative follow-up, ensuring internal procedures are respected. Project Management: Coordinate and align stakeholders, manage priorities, budgets and ensure Community Building and Mobility project delivery quality. Analyse results and generate insights and learnings to improve future initiatives. Ensure compliance with NATO HQ regulations, such as health and safety and security and financial regulations during daily operations and events. Focus on output and establishing processes to support the desired outcomes. Stakeholder Management: Build and manage strategic and sustainable relationships with all relevant stakeholders across the NATO HQ Community. Regularly collaborate with senior management and other teams to ensure Community Building and Mobility programme success. Approach complaints and challenging situations with professionalism and a strong customer focus. Perform any other related duty as assigned. 4. INTERRELATIONSHIPS Reporting Line: The incumbent reports to the Morale and Welfare Officer. Interactions: The incumbent works closely with other WMBC colleagues, Office of Financial Control, the NATO Office of Security (NOS), Health and Safety Officer, and the NATO Office of Strategic Communications. Direct reports: N/A Indirect reports: N/A 5. COMPETENCIES The incumbent must demonstrate:
• Achievement: works to meet standards.
• Analytical Thinking: sees multiple basic relationships.
• Customer Service Orientation: takes personal responsibility for correcting problems.
• Flexibility: acts with flexibility.
• Initiative: is decisive in a time-sensitive situation.
• Self-Control: responds calmly.
• Teamwork: expresses positive attitudes and expectations of team and team members. 6. CONTRACT Contract to be offered to the successful applicant (if non-seconded): Definite duration contract of three years; possibility of renewal for up to 3 years. Contract clause applicable: This post is required for a limited period to support the Community Building and Mobility programme project. As employment in this post is of limited duration, the successful applicant will be offered a definite duration contract of 3 years’ duration , which may be renewed for a period of up to 3 years if required to support this project. If the successful applicant is seconded from the national administration of one of NATO’s member States, a 3 years definite duration contract will be offered, which may be renewed for a period of up to 3 years if required to support this project, and subject also to the agreement of the national authority concerned. Serving staff will be offered a contract in accordance with the NATO Civilian Personnel Regulations. 7. USEFUL INFORMATION REGARDING APPLICATION AND RECRUITMENT PROCESS Please note that we can only accept applications from nationals of NATO member countries. Applications must be submitted using e-recruitment system, as applicable:
• For NATO civilian staff members only: please apply via the internal recruitment portal (link);
• For all other applications: www.nato.int/recruitment Before you apply to any position, we encourage you to click here and watch our video providing 6 tips to prepare you for your application and recruitment process. Do you have questions on the application process in the system and not sure how to proceed? Click here for a video containing the information you need to successfully submit your application on time. When submitting your application, please ensure that your Taleo Candidate Profile is updated and that your CV is correctly uploaded in the Taleo attachments section. More information about the recruitment process and conditions of employment, can be found at our website (http://www.nato.int/cps/en/natolive/recruit-hq-e.htm) Appointment will be subject to receipt of a security clearance (provided by the national Authorities of the selected candidate), approval of the candidate’s medical file by the NATO Medical Adviser, verification of your study(ies) and work experience, and the successful completion of the accreditation and notification process by the relevant authorities. NATO will not accept any phase of the recruitment and selection prepared, in whole or in part, by means of reference documents without proper quotes (plagiarism), or any tools available on internet, including but not limited to translation facilities, or generative artificial-intelligence (AI) tools. NATO reserves the right to screen applications to identify the use of such tools. All applications prepared, in whole or in part, by means of such tools will be rejected without further consideration, and NATO reserves the right to take further steps in such cases as appropriate. 8. ADDITIONAL INFORMATION NATO is committed to diversity and inclusion, and strives to provide equal access to employment, advancement and retention, independent of gender, age, nationality, ethnic origin, religion or belief, cultural background, sexual orientation, and disability. NATO welcomes applications of nationals from all member Nations, and strongly encourages women to apply. NATO is committed to fostering an inclusive and accessible working environment, where all candidates living with disabilities can fully participate in the recruitment and selection process. If you require reasonable accommodation, please inform us during your selection process. Candidates will be required to provide documented medical evidence to support their request for accommodation. Building Integrity is a key element of NATO’s core tasks. As an employer, NATO values commitment to the principles of integrity, transparency and accountability in accordance with international norms and practices established for the defence and related security sector. Selected candidates are expected to be role models of integrity, and to promote good governance through ongoing efforts in their work. Due to the broad interest in NATO and the large number of potential candidates, telephone or e-mail enquiries cannot be dealt with. Applicants who are not successful in this competition may be offered an appointment to another post of a similar nature, albeit at the same or a lower grade, provided they meet the necessary requirements. The nature of this position may require the staff member at times to be called upon to travel for work and/or to work outside normal office hours. The organization offers several work-life policies including Teleworking and Flexible Working arrangements (Flexitime) subject to business requirements. Please note that the International Staff at NATO Headquarters in Brussels, Belgium is a non-smoking environment. For information about the NATO Single Salary Scale (Grading, Allowances, etc.) please visit our website. Detailed data is available under the Salary and Benefits tab. NATO does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. For more info please click here.