Technical Support Manager

The ADI Centre of Excellence is handling technical support for our customers, offering pre
- and post-sales support for over 300 products made by 15 to 20 different vendors, covering all aspects of Fire & Security. We are looking for a motivated Technical Support Manager to deliver the desired customer service experience. The goal is to drive the team's success that improves customer satisfaction, maximises customer retention, and increases profitability. JOB DUTIES:
* Manage and support the C&PS team to provide first class Pre and Post Sales Support to ADI Global customers and Sales teams
* Set clear objectives, evaluate progress and instill a high performance culture with focus on team work, service excellence and ownership for resolving customer issues
* Manage day to day activities and generate clear and accurate reporting data from an expansive range tools, such as Salesforce and NiCE.
* Liaison with the internal functions including sales, category management, Marketing & E-Commerce with product support and other service functions
* Remain aware of new product developments in the area of network technology providing input and tactical direction to the business on customer service and support challenges
* Review daily priorities and take appropriate action to ensure results are achieved   YOU MUST HAVE: 
* Proven experience in people management
* Technical experience in electronics industry, preferably Fire or Security.
* Fluency in Dutch and English   WE VALUE:
* Fluency in French
* Excellent interpersonal, verbal, and written communication skills
* Good administrative skills
* Ability to work on own initiative  
* Willingness to undertake further training to keep up with the changing market   WHAT IS IN FOR YOU:
* Attractive salary conditions   
* Hybrid work model allowing you to work 2 days per week from home.
* Opportunity to work independently within a varied area of responsibility
* Opportunity to work for a global business
* 25 vacation days, 6 ADV days
* Pension plan
* Fisc free benefits     #LI-KM1 #LI-HYBRID   ADI is a leading global distributor and solutions provider of security, AV, and smart living technologies, helping professionals deliver smarter, safer, and more connected experiences for homes and businesses around the world. Through trusted brands, exclusive solutions, and strong industry partnerships, ADI supports more than 110,000 customers across residential and commercial markets globally. From security and video surveillance to networking, audio, automation, fire, and connected technologies, ADI offers a broad portfolio of products, services, and software designed to support the evolving needs of integrators, installers, and technology professionals. With a global team spanning operations, sales, supply chain, digital, customer experience, engineering, and more, ADI combines deep industry expertise with innovation and service to help customers grow and succeed in an evolving industry. At ADI, our teams help create the technologies, partnerships, and experiences that keep people connected, protected, and supported every day. Learn more at www.adiglobal.com [https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.adiglobal.com%2F&data=05%7C02%7CPrashant.
Purwant%40resideo.com%7C84146dfac68b42d4014808deb29d3f56%7C6ebe80ab81af47a1851df70413b65873%7C0%7C0%7C639144585597724917%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=48mXuz3WoeFaRSyTJDDLFKu8dJx1dDxxoWKK58H%2BemE%3D&reserved=0]. You can find out more about how the talent community works here: ADI Talent Community Terms [https://adiglobaldistribution.sharepoint.com/:b:/r/sites/OracleHRTSA/Shared%20Documents/Recruiting/ADI%20Talent%20Community%20Terms.pdf?csf=1&web=1&e=f6aQ6c&xsdata=MDV8MDJ8UHJhc2hhbnQuUHVyd2FudEByZXNpZGVvLmNvbXw0ODVkNjk4ZWViOTg0MzQ4MmFlMzA4ZGVkMjhlZGU5OHw2ZWJlODBhYjgxYWY0N2ExODUxZGY3MDQxM2I2NTg3M3wwfDB8NjM5MTc5NzA4NTg3NzM2NjEyfFVua25vd258VFdGcGJHWnNiM2Q4ZXlKRmJYQjBlVTFoY0draU9uUnlkV1VzSWxZaU9pSXdMakF1TURBd01DSXNJbEFpT2lKWGFXNHpNaUlzSWtGT0lqb2lUV0ZwYkNJc0lsZFVJam95ZlE9PXwwfHx8&sdata=YjVYUXUzOE55K25pK0FjWWRNOXdmTVA1WjdqZ1pTM2UvV0xKNEtJK1pYWT0%3d]. Our recruitment privacy notice ADI
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Purwant%40resideo.com%7C485d698eeb9843482ae308ded28ede98%7C6ebe80ab81af47a1851df70413b65873%7C0%7C0%7C639179708587698178%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=58%2Ft0hP3BtpkFzT729JXhpnTKKw6ow9HE0aJmcgQB%2B0%3D&reserved=0] describes in more detail how we process your personal data and how you can exercise your personal data rights. If a disability prevents you from applying for a job through our website, request assistance here [talent.acquistion@adiglobal.com].