Deskside/Workplace L2 Technician

We are seeking a customer-focused IT Support Analyst to provide hands-on technical support across a range of end-user devices and workplace technologies. The role is responsible for delivering an excellent user experience through the resolution of incidents and service requests, supporting walk-up and scheduled appointments at the Tech Bar, and providing a high standard of VIP and executive support.
• Provide hands-on technical support and troubleshooting for PCs, laptops, mobile phones, cabling, televisions, projectors, peripherals, and site security equipment.
• Act as an escalation point for the Tech Bar, providing advanced troubleshooting and support for network connectivity and audio-visual (AV) equipment.
• Deliver VIP and white-glove support, managing escalations and ensuring meeting rooms and AV facilities are fully operational and ready for executive meetings.
• Troubleshoot basic network connectivity issues and demonstrate an understanding of network infrastructure, including switches, routers, Wi-Fi access points, and firewalls.
• Configure and support network equipment, including routers and switches, in accordance with established procedures.
• Provide technical support for backup and tape infrastructure, demonstrating an understanding of associated technologies and processes.
• Perform physical hard reboots and power cycles of on-site infrastructure, including servers, storage devices, and other IT appliances, following approved procedures.
• Support and contribute to projects of moderate complexity, collaborating effectively with internal departments and intercompany teams.
• Produce clear technical reports and documentation, demonstrating strong written and verbal communication skills.
• Facilitate workshops and information-gathering sessions to capture technical requirements, identify issues, and support service improvements.
• Exercise independent judgement within established policies and procedures, assessing individual circumstances and recommending appropriate technical solutions.
• Evaluate complex or unique situations, applying sound problem-solving skills and escalating where appropriate.
• Skills and Experience
• Typically 2–4 years of experience in an IT support, desktop support, infrastructure support, or technical operations environment.
• Working technical knowledge of end-user computing, workplace technology, AV equipment, cabling, and site infrastructure.
• Experience providing escalation-level technical support and independently troubleshooting incidents.
• Basic networking knowledge, including switches, routers, Wi-Fi access points, firewalls, and network connectivity.
• Practical experience or knowledge of configuring network equipment, particularly routers and switches.
• Understanding of backup technologies and tape infrastructure.
• Experience supporting on-site IT infrastructure, including servers, storage devices, and appliances.
• Ability to work on moderately complex projects and collaborate with multiple internal and intercompany teams.
• Strong analytical and problem-solving skills, with the ability to exercise independent judgement and recommend appropriate solutions.
• Excellent customer service and stakeholder management skills, particularly when supporting VIPs and senior executives.
• Strong verbal and written communication skills, including technical reporting, documentation, and workshop facilitation.
• Ability to work independently while adhering to established processes, procedures, and operational standards.
• Language Requirements
• Fluent in English and Dutch, with the ability to communicate confidently and professionally in both languages.