IT Support Specialist
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Key responsibilities
• Provide first
- and second-line support (remote and on-site), focusing on maximizing first-call resolution
• Analyze, record, and track incidents, service requests, and problems
• Act as a primary liaison with customers and stakeholders for support-related issues
• Support PC environment setup, reconfiguration, and installations
• Document operational procedures and create technical knowledge base content
• Perform service desk operations, application testing/administration, and coordinate with system and database teams
YOUR PROFILE
• Highly autonomous and broadly IT skilled
• Very good skills in all of the MS office applications
• Very good skills with end user computers and, more specifically, Windows computers
• Good understanding of the main mobile devices platforms and core mobile applications
• Fluent in both English/French both written and oral WHAT YOU'LL LOVE ABOUT WORKING HERE
• Steep learning curve through challenging and varied assignments
• Clear career development and growth opportunities
• Access to broad expertise communities and knowledge-sharing networks
• Strong networking opportunities across Capgemini's global organization and expert communities. ABOUT CAPGEMINI Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. Make it real | www.capgemini.com
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