L3 Support Engineer — Commercial Applications and Cloud Identity for NATO with security clearance
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* Deploy and manage server applications on Windows and Linux.
* Integrate applications with identity providers, and support client deployment to end-user workstations.
* Manage and configure Atlassian products across the estate.
* Maintain the operational and support environments, and monitor application performance.
* Manage identity groups and roles, and configure cloud components across Azure and AWS.
* Deploy, configure and support AI-based solutions and agents, and their integration with the applications.
* Provide second and third line support for end-user queries, and resolve software problems with minimal disruption.
* Monitor the incident process, keep tickets accurate and resolve within the service levels.
* Escalate to vendor support where that is genuinely the answer, and follow it through.
* Build the knowledge base and contribute to requirements analysis and change requests.
* Support security approval and accreditation of applications, and check compliance with the applicable regulations. What you would bring
* Deep knowledge of Microsoft SQL Server and IIS-based web applications.
* Good knowledge of cloud deployment on both AWS and Azure, and a solid grasp of PKI and networking.
* Software engineering breadth: HTML5, REST and web services, XML, HTTP, SQL, plus identity integration with OAuth, OIDC or SAML2.
* Experience with IIS, JBoss or Apache Tomcat, and .
NET applications.
* Extensive experience deploying and managing client-server applications and application integration.
* Strong troubleshooting and a genuine service orientation — this role is judged on how users get on.
* Full proficiency in English; French is an advantage. Half of the working days each month are on site in Braine-l'Alleud.
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Braine-l'Alleud, Wallonia, Belgique WLG Temps pleinThird line is where the tickets arrive that nobody else could close. This post covers a portfolio of commercial applications running on Windows and Linux servers: deploying them, integrating them with identity providers, keeping them healthy, and answering for them when they are not. Alongside the established estate there is genuinely new work — deploying...
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