Service Delivery Supervisor

Ready to Join the Backstage Crew? At Bleckmann, we’ve been delivering on promises since 1862. As a market leader in supply chain management for fashion and lifestyle brands, we keep the show running behind the scenes — from moving boxes to moving data, from pack & ship to IT and HR. But we’re not just logistics experts. We’re The Backstage Crew — a tight-knit team of 6,500+ people who make fashion and lifestyle brands shine by doing the work that matters most, out of the spotlight but never out of impact. Whether you're on the warehouse floor or behind a screen, you’ll find:
• Strong connections with colleagues who support and celebrate you.
• Fast growth in a company that’s expanding across Europe, the US, and Asia.
• High energy in a dynamic environment where no two days are the same.
• Guided freedom to take initiative, solve problems your way, and grow your career. We believe in entrepreneurship, expertise, excellence, and engagement — and we live these values every day. From repairing returned goods to reducing waste, we help brands extend product lifecycles with sustainability in mind. So if you’re ready to roll out the red carpet for our clients — and for each other — we’ve got a spot for you. Behind the scenes is where the real excitement begins. Ready to join us? Ready to Join the Backstage Crew? At Bleckmann, we’ve been delivering on promises since 1862. As a market leader in supply chain management for fashion and lifestyle brands, we keep the show running behind the scenes — from moving boxes to moving data, from pack & ship to IT and HR. But we’re not just logistics experts. We’re The Backstage Crew — a tight-knit team of 6,500+ people who make fashion and lifestyle brands shine by doing the work that matters most, out of the spotlight but never out of impact. Whether you're on the warehouse floor or behind a screen, you’ll find:
• Strong connections with colleagues who support and celebrate you.
• Fast growth in a company that’s expanding across Europe, the US, and Asia.
• High energy in a dynamic environment where no two days are the same.
• Guided freedom to take initiative, solve problems your way, and grow your career. We believe in entrepreneurship, expertise, excellence, and engagement — and we live these values every day. From repairing returned goods to reducing waste, we help brands extend product lifecycles with sustainability in mind. So if you’re ready to roll out the red carpet for our clients — and for each other — we’ve got a spot for you. Behind the scenes is where the real excitement begins. Ready to join us? Are you looking for a dynamic and varied job in an international environment? Do you want to play an important role in monitoring and improving financial processes? Then we have a challenging position for you as Service Delivery Supervisor. The Service Delivery Supervisor is responsible for the day-to-day supervision, coordination and performance of a Service Delivery team within Transport Operations. The role ensures operational activities are executed in line with customer commitments, service level agreements and agreed performance standards. Through effective people leadership and operational oversight, the role supports consistent service delivery, team productivity and customer satisfaction within its assigned area of responsibility. Key tasks and responsibilities
• Supervise and coordinate the daily activities of the Service Delivery team, ensuring workloads, priorities and operational requirements are managed effectively.
• Monitor team performance and service delivery activities to ensure customer commitments, service levels and operational objectives are achieved.
• Provide first-line people management support, including coaching, performance feedback, attendance management and employee development within established HR guidelines.
• Investigate and resolve operational issues within the team, escalating more complex customer, commercial or operational matters when required.
• Ensure accurate and timely communication of customer requirements, operational changes and performance expectations to team members.
• Support onboarding, training and development of new employees and promote adherence to operational procedures and service standards.
• Monitor operational data and service performance indicators and take appropriate action to address deviations from expected performance.
• Collaborate with operational and support functions to ensure the smooth execution of customer requirements and day-to-day service delivery activities

Your profile
• Relevant experience within Service Delivery, Transport Operations, Logistics, Supply Chain or a customer-facing operational environment.
• Previous experience supervising or coordinating operational teams.
• Good understanding of operational processes, customer service requirements and service level expectations.
• Ability to analyse operational information and make sound day-to-day decisions within established procedures.
• Strong communication skills with the ability to provide guidance, feedback and support to employees.
• Ability to organise workloads, prioritise activities and manage competing operational demands.
• Experience handling operational issues, customer requests and service-related escalations within a defined area of responsibility.
• Working knowledge of operational systems, reporting tools and performance monitoring processes.

We offer
• A competitive salary package tailored to your experience and background
• Meal vouchers of €10 per worked day
• Hospitalization insurance
• A net allowance of €100 per month
• The possibility to participate in our bicycle leasing program
• A full-time position (37.5 hours per week)
• 20 vacation days supplemented by 6 ADV days and 4 additional sector leave days At Bleckmann, we are guided by our values: We take a parachute and jump (Entrepreneurship), we unpack our knowledge (Expertise), we raise the bar with every box (Excellence), and we spark energy that connects (Engagement).