Customer Success Advocate F/M
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• Manage and strengthen relationships with assigned accounts in alignment with the Customer Success Engagement Program.
• Deliver a high‑quality customer experience that drives solution adoption, customer satisfaction, and improved NPS results.
• Collaborate with Support and Professional Services teams to address customer needs and resolve issues.
• Proactively gather and share customer feedback to enhance the customer experience, improve Esker products, and identify cross‑sell and upsell opportunities.
• Maintain in‑depth knowledge of Esker solutions and act as a trusted product expert for your assigned portfolio.
• Conduct regular business reviews, monitor customer KPIs, and provide value‑driven reporting.
• Work closely with global Customer Success teams to minimize churn and prevent account downsizing. Your work environment – #PositivelyConnected
• Join our newly established Benelux team in our brand‑new offices in Ghent, while benefiting from the tools, processes, and support of Esker’s international Customer Success organization. You’ll be part of a global network with strong collaboration and shared best practices.
Your profile
• Bachelor’s degree or 2+ years of equivalent professional experience.
• Strong professional communication skills; fluency in English and Dutch required, with French considered a plus.
• Effective time‑management skills and the ability to work collaboratively in a professional team environment.
• Proficiency in Microsoft Office and sufficient technical skills to perform basic configurations; knowledge of Power BI and AI tools is an advantage.
• Proven ability to manage multiple customer accounts simultaneously.
• Strong customer and account management abilities, with a solution‑oriented and analytical mindset.
• Minimum of two years’ experience in customer service, customer training, or account management.
• Ability to travel to customer sites or to Esker’s headquarters in Lyon.
What we offer
– #PositivelyFulfilled 🌍 An international environment 🤸 An agile organization 🍽️ Meal vouchers worth €8 ⚕️ Hospital insurance and group insurance 🌱 Eco-vouchers 📱 €50/month for mobile contract and phone 💻 Remote work 🛜 €135/month for Home office Allowance 🏖️ 5 additional vacation days ⚖️ Performance-based bonus At Esker, we are committed to equal opportunities and take pride in making diversity a strength. That’s why we welcome all talents and encourage anyone with the skills listed in this job posting to apply.
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