Operations Support Manager
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* Performance Tracking: creating a weekly overview of station performance across all relevant key metrics, including the utilization of WaND/Esig, Kiosk, MDMS, and Care-items (NPS, Google reviews).
* Project Deployment: ensuring an improved and smoother rollout of operational projects initiated by the Group (e.g., the implementation of new uniforms).
* Station Audits: planning and organizing regular operational audits within the rental locations.
* Operational Excellence: fostering and developing an operational excellence mindset among the Station Managers.
* Complaint Management: following up on customer complaints and collaborating with Station Managers to design and implement effective action plans.
* Technical Support: serving as the primary point of contact for stations experiencing technical issues with payment terminals or internal systems (such as MDMS, WaND and Wizard). What You'll Bring
* 2+ years of hands-on experience
* Strong proficiency
* Excellent communication
skills:
able to engage with business stakeholders Bruxelles Flemish Brabant Belgium
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