TECHNICAL SUPPORT ANALYST

TECHNICAL SUPPORT ANALYST INSURANCE AGENCY DEPT FIRSTBANK PR Our Company At FirstBank PR, we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client’s expectations. A Brief Overview Responsible for supporting the agency in operational processes, products, and services through System Administration, System Incident Management, Reporting and System Projects Support. Effective collaboration with the Business System Analyst, organizational support units, insurance companies, and vendors is essential to achieve organizational goals efficiently and effectively. All activities must be conducted in strict compliance with industry standards, corporate security policies, and external regulatory requirements. What you’ll do
• Perform and validate system configurations ensuring compliance with corporate policies, best practices, and optimization standards.
• Develop reports related to policy distribution and maintain dashboards to track Operations, Sales, and Customer Experience metrics.
• Evaluate system updates and changes, and coordinate with the System Business Analyst, FBIA Supervisors, System Vendor and FB Change Management Committee.
• Support FBIA System users with technology incidents.
• Perform the Security Group template certification and coordinate permission changes with CSO, as needed.
• Maintain updated Role Assignment documentation
• Support the execution of Digital Document Destruction processes
• Support technology projects managed by the Business System Analyst
• Update procedure documents related to FBIA technology tasks
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Skills:
Intermediate Knowledge in the use of Microsoft Office 365 applications like Power BI, Co Pilot, Power Automate, Forms, Excel, Power Point and Word.
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Skills:
Fluent in Reading, writing, speaking and listening in both Spanish and English languages. What You’ll Need to Succeed
• Bachelor’s degree in system technology or related field is required fir this position or Associate Degre in System Technology or related field
• 1 – 2 years of experience in System Administration or IT Service Desk is required for this position
• 1 – 2 years of experience in insurance or Bank Industry is preferred for this position
• 6 moths – 1 year of experience working with reports or dashboards management is preferred
• Related system Administrations / service desk certifications are preferred Competencies
• Interpersonal communication skills
• Proficiency in Microsoft Office (Outlook, Word & Excel)
• Excellent problem solving and decision-making skills
• Customer service skills
• Prioritize tasks, manage deadlines, and coordinate resources effectively.
• Write, speak and comprehend English and Spanish. Fully bilingual The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not indented to be an exhaustive list of all responsibilities, duties, skills required of personnel so classified. The reporting relationship may not reflect the most recent changes to the corporate reporting structure. EQUAL EMPLOYMENT OPORTUNITY EMPLOYER