FALL COOP INTERNSHIP PROGRAM

FIRSTBANK PR COOP INTERNSHIP PROGRAM MORTGAGE SERVICING Our Company At FirstBank PR, we strive to be trusted advisors to our clients, and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client’s expectations. Do you have a passion for helping customers, building relationships, and delivering extraordinary, personalized customer service? If your answer is yes, FirstBank is the number one place for you. Are you ready to make a difference in the banking industry? Our Summer Internship Program offers unique and meaningful professional experience, combining hands-on learning with strategic projects that directly impact the financial market. Our Core Values
• Innovation: Adapting financial solutions to a constantly changing environment.
• Excellence: Striving to exceed expectations in every interaction.
• Commitment: Helping individuals and businesses achieve their goals. What to Expect?
• Schedule hours: 20 to 40 hours a week from Monday to Friday between 8:00 a.m. to 6:00 p.m.
• Areas of Focus: Mortgage, project management, industrial engineering, process improvement, automatization, and/or business strategy.
• Develop and maintain dashboards, reports, and data-driven insights
• Run system queries and generate reports as requested
• Support data management initiatives, including financial records, and Mortgage Servicing KPIs.
• Analyze Mortgage Servicing processes to identify automatization opportunities.
• Prepare metrics, dashboards, and management reports.
• Your Impact: You will work on projects aimed at improving FirstBank’s efficiency, profitability, and business strategies, contributing to the growth of our operations and the wellbeing of our communities. What We’re Looking For
• Be an undergraduate or graduate student in your last semester of college.
• Experience implementing dashboards is required for this opportunity
• Proficiency: in Excel and/or Power BI for reporting and data analysis preferred.
• Experience extracting, manipulating, and analyzing data to develop statistics, KPIs and business reports.
• Maintain a minimum cumulative GPA of 3.00.
• Bonus: Passion for the financial world and a desire to learn Why Choose FirstBank?
• Professional Growth: You will be guided by industry leaders who will help you become a competitive professional.
• Real-World Projects: You won’t just learn—you’ll contribute with solutions that directly impact our operations.
• Networking Opportunities: Gain access to mentors and peers who will help shape your future career. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not indented to be an exhaustive list of all responsibilities, duties, skills required of personnel so classified. The reporting relationship may not reflect the most recent changes to the corporate reporting structure. EQUAL EMPLOYMENT OPORTUNITY EMPLOYER