Customer Service Medewerker – Herstellingen

Quest International | Customer Service Medewerker – Herstellingen & LogistiekCustomer Service Coordinator – Repair & Logistics | Bornem, Belgium

Location:
Bornem, Belgium Compensation: €21.00–€24.00 gross per hour, depending on experience Employment: Full-Time, Direct Hire Work

Location:
100% Onsite Start Date: As Soon As Possible About the Opportunity Quest International is seeking an organized and customer-focused Customer Service Coordinator to join our Service Repair Center in Bornem, Belgium. You will help coordinate customer repair orders, service requests, quotations, shipments, and daily repair center activities. This position combines customer service, administrative coordination, logistics, and accurate recordkeeping. This is not a sales or marketing position.

Key Responsibilities
• Coordinate customer repair orders and service requests.
• Track repair quotations, shipments, and deadlines.
• Prepare shipping documentation and maintain tracking information.
• Monitor customer orders and provide timely updates.
• Maintain accurate customer records in ERP and CRM systems.
• Update customer portals and internal service documentation.
• Communicate with customers, repair technicians, and internal departments.
• Assist in resolving shipping, order, and service-related issues.
• Support daily operations at the Belgium Service Repair Center.
• Follow company procedures and maintain accurate documentation. Required Qualifications
• Associate degree or recognized equivalent qualification.
• At least 2 years of relevant experience in customer service, logistics, repair support, or related operations.
• Knowledge of order coordination, repair documentation, or shipping processes.
• Experience using ERP or CRM systems.
• Proficiency with Microsoft Office.
• Strong communication, organizational, and problem-solving skills.
• Ability to manage multiple requests and deadlines accurately.
• Availability to work full-time onsite in Bornem, Belgium. Preferred Qualifications
• Experience with FedEx or comparable shipping systems.
• International shipping and logistics experience.
• Previous experience in a service repair center, warehouse, or similar operation.
• Familiarity with ISO quality and documentation procedures.
• Experience supporting OEM or medical equipment customers.
• Dutch and English communication skills.

What We Offer
• €21.00–€24.00 gross hourly compensation, depending on experience.
• Full-time, direct-hire employment.
• An onsite position in Bornem, Belgium.
• Opportunities to develop customer service, logistics, and technical service coordination skills.
• Applicable Belgian statutory employment benefits, including paid annual leave, public holidays, and social security protections.
• Additional benefits and professional development opportunities subject to company policy and eligibility. About Quest International Quest International provides technical service, equipment repair, maintenance, logistics, and support solutions to healthcare organizations, equipment manufacturers, and technology companies. Our Belgium Service Repair Center supports customers by coordinating equipment repairs, service requests, shipments, and operational documentation. Apply Today Do you have experience in customer service, logistics, order coordination, or service operations? If you enjoy working with customers, solving problems, and keeping operations organized, we encourage you to apply. Apply today with your current CV. Quest International, Inc. www.questinc.com Quest International is committed to equal employment opportunities in accordance with applicable Belgian and European Union employment laws.