IT Incident and Problem Manager
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• Prioritising and diagnosing incidents, driving them to resolution within the SLA andescalating whatever cannot wait
• Getting engineering teams and resolver groups working together so services come backquickly
• Investigating recurring problems, agreeing fixes and preventive measures, and spotting trends
• Maintaining continuity and recovery plans and helping run continuity exercises
• Carrying out risk assessments for smaller systems and suggesting countermeasures
• Keeping stakeholders informed, collecting their feedback, and briefing staff on servicestandards What you would bring
• Experience coordinating incident resolution in IT service operations, working to SLAtargets
• A structured, analytical approach to problem solving, and good judgement about when toescalate
• Broad experience with telecommunications and information systems, in fixed and deployedsettings
• Comfort in demanding customer-facing roles
• Very good English, written and spoken; French is a plus
• A bachelor's degree in a related field, or equivalent experience Why this one is worth a look It is the role everyone relies on when things go wrong, in an organisation moving into a newheadquarters
- and a framework that keeps renewing.
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