Client Relationship Manager
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This is that person. You would be the account manager for a multinational defence organisation's service portfolioin Brussels, Belgium — the primary interface for service discussions, strategic engagement andescalation, with project managers holding the operational detail underneath you. What you would be doing Owning the business intake and watching price proposals through their development Managing and communicating progress on every request to the sponsors who paid for it, rightthrough the life of the project Sitting in the regular review meetings on programme and change status Running the highlight reporting process, including project closure, and making sure thereports actually go out on time Coordinating with the customer so purchase orders arrive when they should Working with finance so invoices go out against what was agreed Holding the relationships — sponsors and internal stakeholders alike — and resolving issuesbefore they become escalations Answering sponsor and customer requests, making sure each lands with the right people and getsa timely reply What you would bring An MSc or BSc in a related subject with five years of related experience — or, exceptionally,a lower qualification with demonstrable ability, relevant experience, or operational militaryservice Real working knowledge of project and service management in a comparable organisation Project management and in-service support planning in a business or military setting Experience across the development or acquisition, delivery and sustainment of major commandand control systems or programmes Preparing and promoting service proposals, and seeing them through Proven customer relationship management Communication that stands up in a briefing room and on paper — clear, concise reports Confident with Microsoft Office and planning tools Nice to have Account management in a business or military organisation with defence relevance Why this one is worth a look It is a genuinely senior customer-facing seat: you would own the relationship rather thanreport into someone who does.
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Client Relationship Manager
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