Service Backoffice Administrator

SMA BENELUX ADVANCING RENEWABLE ENERGY ACROSS THE BENELUX Renewable energy continues to grow in importance throughout the Benelux region, with decentralized solar power playing an increasingly significant role in the energy transition. SMA Benelux [https://www.sma-benelux.com?utm_source=chatgpt.com] actively promotes solar energy solutions in Belgium, the Netherlands, and Luxembourg. As a member of leading industry associations, SMA Benelux is committed to supporting consumers with clear and accessible information about solar energy. The Benelux office also works closely with the company’s headquarters in Germany to optimize SMA inverters specifically for the Benelux market. -------------------------------------------------------------------------------
- CENTRALLY LOCATED IN BELGIUM The very first SMA inverter was already sold in the Netherlands during the 1990s. Since 2009, SMA Benelux has been based in Mechelen, Belgium, from where its service department supports customers across the entire Benelux region. YOUR CHALLENGE As a Service Back Office Administrator, you are the administrative backbone of our Service Department. You ensure that everything behind the scenes runs smoothly and efficiently — from processing customer requests to scheduling interventions and supporting technicians. You combine administrative accuracy with a customer-focused mindset and strong organizational skills. -------------------------------------------------------------------------------
- WHAT WILL YOU DO? CUSTOMERS & ORDERS
* Process customer orders and prepare quotations
* Respond to customer inquiries via email and electronic channels
* Follow up and update quotations
* Handle questions related to deliveries, returns, and complaints -------------------------------------------------------------------------------
- ADMINISTRATION & SUPPORT
* Manage and optimize customer data
* Create and follow up on service tickets
* Support customer account management (SMA ID)
* Coordinate service emails and back-office activities
* Provide logistical support (stock management, spare parts, tracking)
* Assist with translations (Dutch/French/English) and automation processes PROFILE WHAT DO YOU BRING? EDUCATION & EXPERIENCE
* Bachelor’s degree or equivalent through experience
* Minimum of 3 years’ experience in an administrative role SKILLS
* Good knowledge of MS Office (Excel, Word, Outlook)
* Experience with SAP and/or Salesforce is a plus LANGUAGES
* Dutch
* English
* French
* German is a plus -------------------------------------------------------------------------------
- WHO ARE YOU?
* ✔️ Accurate and well-structured
* ✔️ Highly organized and able to work under pressure
* ✔️ Customer-oriented with strong communication skills
* ✔️ Independent and responsible
* ✔️ A team player with a hands-on mentality -------------------------------------------------------------------------------
- PROFESSIONAL SKILLS
* Digital collaboration tools
* Administrative management PERSONAL COMPETENCIES
* Independence
* Customer focus
* Commercial awareness
* Team collaboration -------------------------------------------------------------------------------
- OFFER WHAT DO

WE OFFER
?
* 38-hour work week
* 32 vacation days, including company closure between Christmas and New Year
* Pension and hospitalization insurance
* Option to lease a company bicycle
* A varied role with responsibility
* Work in an international and dynamic environment
* Collaboration with a professional and motivated team
* Opportunities to help improve and optimize processes

HOW TO APPLY
Interested? Please submit your motivation letter and CV to: SMA Benelux BV – Human Resources, Jobs@SMA-Benelux.com [Jobs@SMA-Benelux.com?subject=Customer%20Support%20Specialist]