SPECIALIST I, FILE BUILD

Title Specialist I, File Build (Implementation Specialist) VAR & Merchant Implementation Reports To VAR & Implementation Senior Manager About Payroc Payroc is a global payments technology company helping businesses get paid, grow faster, and operate smarter. From powerful POS systems to seamless online and mobile payment solutions, we equip merchants with the tools they need to succeed in today’s fast-moving commerce landscape. At Payroc, our culture is built around people who lead with grit, take ownership, and are not afraid to be a boss when it comes to driving results. We believe the best solutions start when we listen first to our customers, our partners, and each other so we can deliver payment experiences that truly make a difference for the businesses we serve. We are a team that moves quickly, thinks entrepreneurially, and celebrates big wins together. If you are energized by building relationships, solving real business problems, and creating opportunities for yourself and your clients, Payroc is the kind of place where you can make an impact and grow your career. Position Overview We are seeking an enthusiastic and motivated Specialist I, File Build (Implementation Specialist) to join our team at Dynamics Payments. This role is responsible for the professional set-up of our software and hardware solutions, loading Merchant ID credentials, and conducting rigorous quality testing. You will play a key role in ensuring positive customer experiences by providing "white-glove" training to merchants on our integrated payment solutions. This position is based in our San Juan headquarters and requires a commitment to technical excellence and customer satisfaction. What We’re Obsessive About
• Customer Satisfaction: We are committed to providing exceptional service and ensuring our clients have a seamless experience with our technology.
• Technical Excellence: We strive for accuracy and efficiency in our installations, maintaining high standards for all our deployments.
• Continuous Learning: We foster a supportive environment where you can grow your technical skills and knowledge in a fast-paced industry.
• Professionalism & Communication: We value clear, friendly, and professional communication with our clients and team members. Duties And Responsibilities Technical Installation & Support
• Configure integrated solutions with POS credit card devices (Front-end and Back-end setup).
• Set up merchant account credentials and provide them to partners and clients for implementations.
• Educate and train clients on online virtual solutions, credit card and ACH payment requests, and user creation via phone or virtually.
• Complete all rigorous testing to ensure the quality of the implementation and confirm successful processing.
• Follow up with merchants to provide additional support and ensure long-term success. Documentation & Record Keeping
• Document the entire setup procedure according to department protocols.
• Maintain detailed and accurate notes to ensure solutions are configured correctly and work is trackable. Client Interaction & Communication
• Provide friendly and professional assistance to clients during the onboarding process.
• Clearly explain technical problems and solutions to non-technical users in both Spanish and English. Qualifications
• Technical Degree, associate degree, or equivalent experience in a previous technical support role, IT, or with point-of-sale systems.
• Knowledge of payment processing operations, technology, and equipment.
• Proficiency in PC hardware and software based on Windows and Apple Operating Systems.
• Strong knowledge of Microsoft Office applications.
• Excellent verbal communication skills in both Spanish and English.
• Ability to adapt and learn new skills quickly in a fast-paced environment.
• Strong organizational skills and a methodical approach to problem-solving. Travel Component
• NA Working Conditions
• On-site position based in San Juan, PR.
• Availability to work Monday through Saturday, with one day off in between.
• Physical tasks such as lifting and moving equipment may be required.
• Extensive desk-based work, including prolonged periods of computer use and administrative tasks.