Guest Services Officer – One Duck Lane 客戶服務主任 – 尚萃軒

With breathtaking views of Victoria Harbourfront, Hyatt Centric Victoria Harbour Hong Kong is the perfect start to explore something new and something traditional. Discover local foodie favorites in the neighborhood. Centrally located and literally steps away from Ferry Pier and MTR station, you can also access to Victoria Park, Hong Kong Museum of History and more with ease. Hyatt Centric Victoria Harbour Hong Kong is an abiding big family thronged with fueled enthusiasts Care is at the heart of our business; we care for people so they can be their best Responsibilities 職責
• Under the direction of the F&B Operations Manager, the Service Associate is responsible for mise-en-place, service, cashiering and maximization of guest satisfaction in the outlets 在餐飲營運經理的指導下，負責準備工作、服務、收銀以及在餐廳中提升顧客滿意度
• Responsible for full set of receptionist duties including greeting guests, handling telephone enquiries, and managing customer bookings 負責接待員的所有職責， 包括迎接客人，處理電話詢問和管理客戶預訂
• Ensure cleanliness and organization of the dining area 確保用餐區的清潔和有序
• Provide menu recommendations and answer guest questions & enquiries 提供菜單建議並回答客人的問題和詢問
• Provide friendly and professional customer service to our guests in accordance to hotel standards 根據酒店標準為客人提供友好和專業的客戶服務
• Create memorable guest experiences, especially on different occasions (Wedding anniversary, Birthday, etc.) 創造難忘的客人體驗，特別是在不同的場合 (結婚紀念日, 生日等)
• Assist to ensure a smooth operation and achieve a high level of customer service within the restaurant 協助確保餐廳的順利運作，並達到高水平的客戶服務，執行管理團隊認為必要的任何指派職責 Qualifications 資格
• Has a basic knowledge of POS systems and online restaurant platforms 具備基本的POS系統和在線餐廳平台知識
• With a can-do attitude and teamwork mind-set 擁有積極的態度和團隊合作精神
• Exceptional customer orientation and relationship building skills 具備卓越的客戶導向和關係建立能力
• Good command of written and spoken English and Chinese 良好的英語和中文書寫及口語能力
• Strong communication and interpersonal skills 溝通和人際交往能力強
• Ability to work in a fast-paced environment 能在節奏快的環境中工作
• Able to work independently 能獨立工作
• Able to work under pressure, in a dynamic and fast-paced environment 能在壓力下工作，適應節奏快的環境 We will provide comprehensive training programmes and career growth opportunities to the successful candidates. Interested candidates please send your full resume with current and expected salary to Human Resources Department via apply now or on Whatapp +852 5720 2986. Personal data collected will be held in strict confidence and used for recruitment purposes only. Applicants not hearing from us within 6 weeks may consider their application unsuccessful.