Payments Strategy Associate | APAC E-commerce Payments

Know your way around Stripe, Adyen or Airwallex and the Visa and Mastercard dispute rules? We're hiring a Payments Strategy Associate in Hong Kong who thinks like a consultant and helps e-commerce merchants cut chargebacks and improve payment performance. Chargeblast is a chargeback management platform helping e-commerce merchants prevent disputes, reduce chargeback rates, and optimize their payment operations. We work closely with merchants to identify the root causes of disputes and implement data-driven strategies to improve their overall payment performance.

About the Role
We are looking for a Payments Strategy Associate to join our Payments Strategy team. This role is similar to an in-house payments consultant, working closely with merchants to analyze their payment and chargeback data, identify opportunities and risks, and recommend strategies to improve their approval rates, dispute ratios and overall payment performance. The ideal candidate has hands-on experience in chargeback management and payment operations, is comfortable working with data, and can communicate recommendations to merchants and internal stakeholders. You will work across different merchant accounts, payment processors, and payment ecosystems, making this a dynamic role with exposure to a wide range of payment strategies and challenges.

Key Responsibilities
• Analyze merchant chargeback, dispute, pre-dispute alert, and payment data to identify trends, risks, and opportunities.
• Review merchant performance across Chargeblast products (Deflections, Alerts, and Recovery) to proactively identify potential payment or chargeback risks.
• Develop data-driven recommendations to help merchants reduce chargebacks, improve approval and recovery outcomes, and maintain healthy dispute ratios.
• Evaluate merchant payment setups, including payment processors, MIDs, descriptors, card networks, and transaction flows.
• Work with merchants to understand their payment and dispute challenges and translate data into clear, actionable recommendations.
• Join merchant meetings, presenting findings and strategic recommendations in a clear and easy-to-understand way.
• Collaborate with internal teams such as Success, Alert Operations, Recovery, Sales, and Engineering to implement and improve payment strategies.
• Stay up to date on changes involving Visa, Mastercard, payment processors, dispute programs, and e-commerce payment trends.
• Help build and improve internal payment strategy frameworks, SOPs, reporting, and best practices.
• Support ad hoc payment strategy and merchant consulting projects as needed. Basic Qualifications
• At least 2 years of experience in chargebacks, disputes, payments, payment operations, or a related field.
• Strong understanding of chargeback and dispute management processes.
• Familiarity with Visa and Mastercard pre-dispute alert programs, such as Ethoca Alerts, CDRN, and/or Verifi RDR.
• Working knowledge of payment processors and platforms, such as Stripe, Shopify Payments, Checkout.com, Adyen, or similar.
• Strong data analysis and problem-solving skills, with the ability to find trends and insights in large or complex datasets.
• Comfortable working with spreadsheets, reports, dashboards, and other data analysis tools.
• Strong communication skills and confidence joining and leading online meetings with merchants.
• Ability to explain complex payment and chargeback concepts in a simple, clear, and merchant-friendly way.
• Highly adaptable and comfortable working across different merchants, payment setups, and business models.
• Strong attention to detail and ability to manage multiple accounts or projects at once.
• Proactive, resourceful, and comfortable in a fast-paced environment. Preferred Qualifications
• Experience working directly with e-commerce merchants or payment service providers (PSPs).
• Familiarity with Visa VAMP, Mastercard dispute programs, RDR, Ethoca, CDRN, and other network dispute initiatives.
• Experience analyzing chargeback ratios, approval rates, transaction data, AOV, refund rates, fraud trends, and payment performance metrics.
• Experience with Excel/Google Sheets, Microsoft Office, or other analytics platforms.
• Consulting, account management, customer success, or other merchant-facing experience. What We're Looking For We are looking for someone who is more than just a chargeback specialist. The ideal Payments Strategy Associate thinks like a consultant and is comfortable looking at a merchant's data and asking:
• Why are this merchant's chargebacks increasing?
• Which dispute categories are driving their risk?
• Are there opportunities to leverage pre-dispute alerts?
• Is their current refund or alert strategy right for their AOV?
• Could their processor, MID, descriptor, or payment setup be contributing to the issue?
• What specific actions should the merchant take to improve their payment performance?