Manager, Fraud and Authorization

AEON Credit Service (Asia) Co., Ltd., a Public Company Listed On The Stock Exchange Of Hong Kong, Is a Major Player In The Credit Card Market In Hong Kong. We Have Over 35 Years' Experience In The Financial Services Industry. We Are a Member Of AEON Group Which Is a Fortune Global 500 Company. To Cope With Our Business Expansion, We Are Inviting Applications For The Following Position Manager, Fraud and Authorization (Credit Card Focus) (Ref: 202627-08)

We offer
Comprehensive medical & dental insurance coverage Competitive pay and Discretionary bonus Staff purchase discount in AEON group Friendly working environment with dynamic and talented team members Smart and casual attire (Monday to Friday) Convenient office located near Tsim Sha Tsui MTR station Responsibilities Handle cards authorization and fraud management team located in HK and offshore for issuing & acquiring business. Develop and implement robust authorization and fraud management strategies to protect business against financial loss while delivering seamless customer experience. Conduct regular reviews and optimization of authorization parameters, fraud rules, and risk controls based on emerging fraud trends, portfolio performance, and business objectives. Review and advise authorization and fraud rules in risk management tools (such as Visa VRM, Mastercard DI). Collaborate with internal stakeholders, card schemes, merchants, processor and other external parties to investigate and resolve fraud cases effectively. Review offshore team performance regularly, providing coaching, guidance, and performance management to ensure service quality and operational effectiveness. Provide strategic recommendations to management on fraud mitigation controls , authorization strategy based on risk analysis and new fraud trend. Ensure compliance with regulatory, card scheme requirements and internal policies related to card authorization and fraud management. Perform user acceptance test for system enhancement related to card scheme release & mandate. Provide regular reporting on authorization performance and fraud trend, share insights and recommendations to senior management. Assist in ad-hoc tasks as assigned. Requirements Bachelor's Degree in Administration, Banking, Finance or related discipline.. At least 6 years of solid experience in card authorization/ fraud operations/ fraud risks/ investigations or relevant disciplines, of which at least 2 years in supervisory level. With domain knowledge in merchant acquiring /card authorization /card fraud handling. Knowledge of credit card dispute rules and regulations will be an added advantage. Good command of both written and spoken English and Chinese (Mandarin and Cantonese). Application Method Interested candidates are invited to submit their updated full resume, availability, current and expected salaries by email to: hr.[email redacted, apply via Company website] Information on Collection of Personal Data & Application Our company is an equal opportunities employer and welcome application from all qualified candidates. All personal data collected will be kept confidential, and will be used for recruitment purpose only. It is our policy to retain personal data of unsuccessful applicants for future recruitment purposes within our Company, its subsidiary or associated companies for a period of six months. This retention of your personal data in the said period allows us to consider your suitability of other roles that may arise during this time. We may transfer your personal data to the said companies for such recruitment consideration.