Product Manager
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What You'll Do
Communicate directly with institutional clients, custodians, banks, and TradFi partners in English and Chinese, covering asset structures, custody arrangements, settlement, and risk needs. Explain product rules, fund flows, and risk requirements clearly to clients and internal stakeholders across spot, perpetuals, margin, settlement, and custody. Convert client feedback and operational incidents into structured requirements — separating urgent incidents from configuration issues, partner issues, and longer-term product gaps — and drive them to resolution with Product, Engineering, Risk, Compliance, Legal, and Ops. Own day-to-day operational coordination across time zones — asset sync, trading limits, margin calls, settlement, reconciliation — keeping clients updated until each issue is confirmed resolved. What You'll Bring Non-negotiables Bilingual proficiency in English and Chinese — able to draft client materials, run meetings, and coordinate issue resolution with overseas clients and partners without support. Working fluency in institutional crypto/TradFi mechanics: spot trading, perpetual futures, margin, settlement, custody, fund transfers, and risk management. A track record of turning ambiguous client feedback or incidents into clear context, root cause, and next actions — and driving them through multiple internal teams to closure. Ability to work reliably in UTC+8 while coordinating consistently with clients and partners across other time zones. Bonus Experience with institutional custodians or exchanges. Experience serving overseas institutional clients, trading teams, market makers, funds, or high-net-worth clients, or additional languages beyond English and Chinese.
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