IT Change Manager
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RESPONSIBILITIES:
• Coordinate IT change requests across systems, software, patches, hardware and products.
• Triage and follow up on IT-related tickets across multiple ticketing systems, ensuring timely resolution and closure.
• Maintain accurate documentation and ensure change requests progress correctly through established workflows.
• Participate in governance forums, including Impact Assessment Reviews, Technical Review Boards (TRB), Change Advisory Boards (CAB), Release Governance Boards (RGB) and Capacity Management Boards.
• Facilitate change-management meetings, coordinate stakeholders and document clear, actionable outcomes.
• Prepare relevant stakeholders for weekly change-related governance boards.
• Organize and conduct the weekly Distributed Change Advisory Board (D-CAB).
• Coordinate and gather information across internal teams and external stakeholders.
YOUR PROFILE
• 3+ years of experience as a Change Manager, preferably in a cybersecurity environment.
• Proficiency with BMC’s ITSM suite.
• ITIL v3 Transition certification or equivalent ITIL v4 certification.
• Strong communication, analytical, organizational and stakeholder-management skills.
• Bachelor’s degree in a relevant discipline with 2+ years of relevant post-degree experience, or 6+ years of extensive and progressive relevant professional experience.
• Experience assessing cybersecurity-related change requests, understanding technical contexts and performing risk assessments is a plus.
• Knowledge of SIEM, NIPS/IDS, full-packet capture, malware analysis, forensics, penetration testing, system hardening and vulnerability scanning is a plus.
• Experience with Cisco or Juniper, Linux, Windows, VMware/Hyper-V, and backup and recovery solutions is a plus.
• Fluent in English. 📍
Location:
Mons, Belgium 🏢 Work arrangement: Hybrid Don’t wait either. Join Next Send your CV to jobs@nextengineering.pt
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