Information Technology Support Engineer

Il y a 2 semaines

Brussels, Brussels-Capital, Belgique Basis Bay Temps plein

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Company Description Basis Bay is a B2B technology company serving long-standing blue-chip enterprise clients across multiple industries, including financial and regulatory institutions. Established in 1996, the company operates in 22 countries and over 50 locations, delivering stable, robust platforms and premium infrastructure that clients rely on for critical operations. Its flagship Green Data Centre in Cyberjaya, the first of its kind in Asia, is recognized as a model for data center operations in tropical climates. Basis Bay differentiates itself through owned Tier II and Tier III data centers, a vendor-neutral model, and a client base where 70 percent are large multinationals and financial services organizations. The Group has received regional and international recognition, including the Green Leadership Award for Southeast Asia and the Sustainability Award (Environment category) from the Dutch Business Council. Role Description The Information Technology Support Engineer is a contract, on-site role based in Hong Kong SAR. This role is responsible for providing day-to-day technical support to internal users and clients, including diagnosing and resolving hardware, software, and network issues. The engineer will handle help desk requests, ensure timely incident resolution, and escalate complex problems when necessary. Daily activities include monitoring system performance, supporting system administration tasks, maintaining documentation of issues and solutions, and coordinating with regional and global teams to uphold service standards. The role also involves assisting with deployments, upgrades, and routine maintenance to ensure infrastructure reliability and adherence to security and compliance policies. Qualifications Strong technical support and help desk support skills, with the ability to manage user requests and incidents efficiently. Solid foundation in information technology, including familiarity with operating systems, networks, and common enterprise applications. Proficient troubleshooting skills to diagnose and resolve hardware, software, and connectivity issues. Experience with system administration tasks such as user account management, backups, and patching. Relevant diploma or degree in Information Technology, Computer Science, or a related field. Professional certifications (e.g., CompTIA A+, Network+, Microsoft, Cisco) are an advantage. Ability to work on-site in Hong Kong SAR, including supporting occasional after-hours or weekend activities when required. Strong communication skills, customer-focused mindset, and ability to collaborate in a multicultural, global environment. Attention to detail, good documentation practices, and commitment to security and compliance standards.

Information Technology Support Engineer

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