Customer Service Officer

Il y a 2 semaines

Brussels, Brussels-Capital, Belgique Intertek Greater China Temps plein
About Intertek Intertek is a leading Total Quality Assurance provider to industries worldwide. Through our network of more than 1,000 laboratories and offices and over 46,000 people in more than 100 countries, the Group is re-defining the industry with our Total Quality Assurance proposition. We go beyond physical quality control to provide total peace of mind through our innovative and bespoke Assurance, Testing, Inspection and Certification solutions for our customers’ operations and supply chains. Intertek Total Quality Assurance expertise, delivered consistently, with precision, pace and passion, enabling our customers to power ahead safely. Total Quality. Assured. Visit www.intertek.com Website www.intertek.com Our purpose is to bring safety, quality and sustainability to life. The Job Provide professional advice and appropriate technical support to internal parties in order to achieve a high level of client satisfaction Prepare and consolidate test plan, review protocol, test standards and requirements Analyze client menu and follow up the whole process with internal co-partners (e.g. physical Lab, chemical Lab and post-lab) Deliver customer services by acting as the coordinator between our clients of world top brands of fashion & retails and internal technical colleagues Respond to customer inquiries via phone calls, emails, live chats, social media, or face-to-face interactions. Take complete ownership of customer issues, diagnose root causes, and provide fast, effective solutions. Make sure to assign correct test items during job creation Technical support including general textile testing and chemical testing The Person Degree / Higher Diploma holder in Fashion & Textile, Analytical Sciences for Testing and Certification or Chemistry related discipline Good command of written and spoken English and Chinese (Cantonese and Mandarin) Good interpersonal and communication skills Immediate availability is an advantage The Package Double pay Performance bonus Medical benefit Dental plan with discount 14 days annual leave Overtime allowance Life insurance Good career prospects Join us in bringing quality, safety and sustainability to life. Interested parties please forward full resume stating your availability, present and expected salary by clicking "APPLY NOW" Welcome to visit our website www.intertek.com for corporate information Confidentiality assured and all applications will be kept solely for recruitment purpose for not more than 6 months.