Customer Service Officer
Il y a 2 semaines
Brussels, Brussels-Capital, Belgique
Intertek Greater China
Temps plein
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About Intertek
Intertek is a leading Total Quality Assurance provider to industries worldwide. Through our network of more than 1,000 laboratories and offices and over 46,000 people in more than 100 countries, the Group is re-defining the industry with our Total Quality Assurance proposition. We go beyond physical quality control to provide total peace of mind through our innovative and bespoke Assurance, Testing, Inspection and Certification solutions for our customers’ operations and supply chains. Intertek Total Quality Assurance expertise, delivered consistently, with precision, pace and passion, enabling our customers to power ahead safely.
Total Quality. Assured.
Visit www.intertek.com
Website
www.intertek.com
Our purpose is to bring safety, quality and sustainability to life.
The Job
Provide professional advice and appropriate technical support to internal parties in order to achieve a high level of client satisfaction
Prepare and consolidate test plan, review protocol, test standards and requirements
Analyze client menu and follow up the whole process with internal co-partners (e.g. physical Lab, chemical Lab and post-lab)
Deliver customer services by acting as the coordinator between our clients of world top brands of fashion & retails and internal technical colleagues
Respond to customer inquiries via phone calls, emails, live chats, social media, or face-to-face interactions.
Take complete ownership of customer issues, diagnose root causes, and provide fast, effective solutions.
Make sure to assign correct test items during job creation
Technical support including general textile testing and chemical testing
The Person
Degree / Higher Diploma holder in Fashion & Textile, Analytical Sciences for Testing and Certification or Chemistry related discipline
Good command of written and spoken English and Chinese (Cantonese and Mandarin)
Good interpersonal and communication skills
Immediate availability is an advantage
The Package
Double pay
Performance bonus
Medical benefit
Dental plan with discount
14 days annual leave
Overtime allowance
Life insurance
Good career prospects
Join us in bringing quality, safety and sustainability to life.
Interested parties please forward full resume stating your availability, present and expected salary by clicking "APPLY NOW"
Welcome to visit our website www.intertek.com for corporate information
Confidentiality assured and all applications will be kept solely for recruitment purpose for not more than 6 months.