Online Banking Center Manager

Accumulating over 70 years experience on our solid foundation in Hong Kong and Greater China, we succeed and create our brilliant story throughout the region. As the first foreign bank branch in Mainland, we grasp the opportunity to grow along with the economic reforms. With our well-versed China business intelligence, we continue to expand our network proactively but prudently. Inheriting our “People Focus” tradition, we strongly believe in the philosophy of talent investment. Here, we respect your career development with enormous support and room for inspiration. If you are ready to go for great, join us today. You can shine with your own glorious story. Your talent is our treasure, come to explore your potential with us. Job Responsibilities Training & Knowledge Management: Design and deliver comprehensive training programs (product/service/skill-based) for existing and new employees, including cascading external courses. Implement knowledge management systems to organize and optimize access to product/service/skill-related resources. Curriculum Development & Delivery: Develop role-specific training curricula (e.g., voice-based agents, online agents) and coordinate the creation of soft skill courses (e.g., communication, complaint resolution). Ensure alignment with business needs and competency frameworks. Trainer Team & Project Leadership: Build and manage an internal part-time trainer team by leveraging employee expertise. Lead cross-functional projects to enhance employee competencies (e.g., certification programs) and drive process improvements. Smart Training Innovation: Explore and implement AI-driven training tools (e.g., intelligent role-play simulations) to enhance training efficiency and outcomes. Oversee training budgets, plans, and cross-departmental collaboration for non-training initiatives. Job Requirements Bachelor’s degree or above in Education, Human Resource Management, or related disciplines; Minimum 3 years of experience in training or corporate education; Strong capabilities in curriculum development and training need identification. Able to accurately capture business departments’ training requirements and develop training courses independently or guide others to deliver course development; Proven cross-level, cross-regional, and cross-departmental communication & coordination skills. Capable of efficiently driving day-to-day training delivery and motivating multi-department stakeholders for collaboration; Excellent verbal communication and public speaking/training facilitation skills. Can articulate viewpoints clearly and effectively and plan/deliver company-wide training events; Prior working experience in banking or finance industry; Cantonese speaking proficiency is preferred; Proficiency in both written and spoken English, Chinese, and Putonghua. Interested parties please send your full resume with present and expected salary, and quoting reference number to Talent Acquisition Division by email [email redacted, apply via Company website]. For details, please visit https://www.ncb.com.hk/ and refer to the page “Join Us”. We are an Equal Opportunities Employer. Data collected would be used for recruitment purposes only. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful and their data will be destroyed within 12 months of receipt.