Server Lead

The  Headland  Hotel  is the exclusive hotel for the dedicated team of the world's best airline, Cathay Pacific Airways. Located near the airport on Lantau Island and managed by Swire Hotels we provide 501 contemporary bedrooms with a comprehensive choice of leisure facilities and dining options. The hotel is looking for a passionate and ambitious individual to join our team. While we do our best to review every application, if you haven’t heard from us within six weeks, it likely means we ‘ve moved ahead with other candidates this time. REST assured, anything you share with us stays confidential and is used only for recruitment process. Here at Headland Hotel, we don't do ordinary things. We thrive on being different and the exciting, and yes perhaps a little quirky and without doubt, fun. With a dynamic culture and an open door for your feedback, you're not just filling a role — you're owning it. We provide the training and the freedom for you to flourish, with leaders who support and encourage you. The difference is you. Every day is a fresh page in our collective story. Ready to join us at Headland Hotel? Headland Hotel is the exclusive hotel for the dedicated team of the world's best airline, Cathay Pacific Airways. Located near the airport on Lantau Island and managed by Swire Hotels we provide 501 contemporary bedrooms with a comprehensive choice of leisure facilities and dining options. Job Overview We are looking for a hands-on and service-focused Restaurant Supervisor to lead our service team. In this role, you will ensure smooth daily operations, deliver excellent guest experiences, and support team coordination with the kitchen. If you have strong leadership skills and a passion for hospitality, we would love to meet you. Responsibilities Ensure smooth restaurant operations by coordinating with F&B TEAM and maintaining well-stocked service stations Lead and support the service team, communicating daily, goals and updates, and ensure effective collaboration with kitchen staff Deliver courteous, professional service, handle guest feedback, and manage special requests to ensure guest satisfaction Uphold hygiene, safety and service standards, and ensure staff appearance and work areas meet hotel expectations Requirements The Non-Negotiables (Must-Have) 4 years of relevant working experience with at least 2 years ‘experience in supervisory role Sounds knowledge in restaurant and event operations as well as F&B systems Service-oriented, pleasant personality with strong sense of responsibility The Cherries on Top (Nice-to-Have) Diploma holder or above in Hospitality or related disciplines Strong communication and interpersonal skills Good command of spoken Chinese and English Candidate with less experience will be considered as Captain Skills are teachable, but your spirit is what truly sets you apart. If you feel a connection with what we stand for, we're eager to meet you. Adaptable Thinkers: You’re not just open to change; you thrive on it. The dynamic nature of our environment energizes you. Feedback Enthusiasts: You value open communication and aren’t afraid to give or receive feedback to help us all grow together. Passionate Pioneers: You bring more THAN skills; you bring energy and zeal to make a difference every day, connecting with a team that does the same. Pause for a second before you hit 'apply’. Do these values align with your own? Is this the team you've been wanting to join? If your answer is a clear 'YES’, we're excited to get to know you better. Benefits For Every Member of Our Family: Discount Air Tickets with Cathay Pacific Complimentary Stays at Swire Hotels Transportation Allowance Full Attendance Allowance Discretionary Bonus Life, Medical, Dental and Hospitalization INSURANCE