Chubb Life HK
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Job Description
• Act as the primary contact point for servicing support to brokerage / partnership channels, to ensure that the queries / concerns are addressed timely and effectively.
• Assist in refining and enhancing the servicing framework model to support distribution channels, including but not limited to servicing and administration procedures and workflows
• Participant in service enhancement initiatives / projects Qualifications
• University graduate preferred
• Minimum 5 years of solid experience in customer servicing area, preferably with exposure to VIP, high-net-worth (HNW), affluent customer segments.
• Good command in both written and spoken English and Chinese, with proficiency in spoken Mandarin.
• As a good team player, and with strong communication, interpersonal and problem solving skills, with the capability to resolve the issue(s) / concern(s) effectively and efficiently through coordination with other teams / departments
• With customer-centric mindset and be able to work under pressure
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