Support Engineer L2
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- EUC, Windows, Intune, M365, Mobile devices
Location:
Brussels / Rotselaar / Wevelgem
- Belgium (Onsite)
Experience:
5–10 years Employment Type: Contract Language: Dutch
- Flemish Fluent
Job Description
• Provide onsite and remote support for Windows laptops, desktops, and peripherals.
• Troubleshoot hardware, software, OS, and application issues.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office.
• Support iPhone/iPad and Android devices.
• Handle device installation, replacement, upgrades, and asset management.
• Support Intune/MDM device enrollment and management.
• Support Microsoft Teams Rooms and video conferencing equipment.
• Troubleshoot meeting room devices such as displays, cameras, microphones, and speakers.
• Provide basic network support for LAN, Wi-Fi, TCP/IP, and VPN.
• Manage incidents and service requests using ServiceNow or similar ITSM tools.
• Provide onsite support to Infrastructure, Network, Security, Server, and Workplace teams.
• Maintain asset and CMDB records and ensure SLA compliance. Key Skills
• Windows 10/11
• Microsoft 365, Teams, Outlook & OneDrive
• Microsoft Intune / MDM
• iOS & Android support
• Microsoft Teams Rooms / AV support
• Basic networking
• ServiceNow / ITSM
• Hardware troubleshooting
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