Demand Manager

Demand Manager

About the Role
For one of our clients, we are looking for an experienced IS/IT Demand Manager to play a key role in managing and optimizing the demand intake process between business stakeholders and IT teams. As IS/IT Demand Manager, you will act as the central point of contact for capturing, analyzing, prioritizing, and transforming business requests into structured initiatives aligned with the organization's IT strategy. You will ensure transparency, traceability, and effective collaboration between business units and IT teams throughout the entire lifecycle of each request. Your Mission Your main objectives will be to:
• Develop and maintain a seamless, transparent, and fully traceable demand management process.
• Support requests from initial submission through decision-making (go/no-go) and, where applicable, oversee their progression towards execution.
• Ensure rigorous evaluation, business alignment, and collaborative prioritization of all requests.
• Act as a strategic interface between business stakeholders and IT teams.
• Ensure requests are clear, realistic, and aligned with both business objectives and technical constraints.
• Coordinate preliminary studies and prepare decision-making materials for stakeholders.

Key Responsibilities
1. Capture and Qualification of Requests
• Promote and facilitate the collection of business ideas and requests through dedicated intake channels.
• Perform initial screening to identify duplicates, out-of-scope requests, or initiatives not aligned with strategic objectives.
• Challenge and clarify requests with stakeholders to understand business needs, constraints, expected outcomes, and success criteria. 2. Pre-Study and Demand Structuring
• Coordinate preliminary assessments with architects, technical experts, and IT teams.
• Evaluate technical feasibility, dependencies, estimated costs, timelines, risks, business impact, ROI, and strategic alignment.
• Consolidate findings into clear and structured business cases for governance and decision-making forums. 3. Prioritization and Decision Support
• Organize and facilitate prioritization workshops involving business and IT stakeholders.
• Apply objective prioritization criteria such as business value, urgency, strategic impact, effort, and risk.
• Prepare recommendations, scenarios, and trade-off analyses for governance boards and decision-makers.
• Communicate decisions and outcomes to requestors and stakeholders. 4. Support Towards Execution
• Ensure a smooth handover of approved initiatives to Project Managers, Team Leads, or delivery teams.
• Provide complete documentation and functional specifications.
• Monitor progress and ensure alignment with the original business objectives and expectations.
• Clearly communicate rejections when necessary and propose alternative solutions where possible. 5. Continuous Improvement
• Drive the continuous enhancement of the demand management process.
• Identify bottlenecks and improvement opportunities within the intake and evaluation workflow.
• Propose and implement process optimizations, templates, tools, and governance mechanisms.
• Gather feedback from business and IT stakeholders to improve future demand quality and efficiency. 6. Reporting and Governance
• Maintain a comprehensive demand portfolio dashboard, including status, priorities, processing times, and KPIs.
• Provide regular reporting to IT leadership and business stakeholders.
• Ensure proper documentation, traceability, and accessibility of all requests and decisions.
• Support governance activities through accurate performance tracking and reporting. Profile Required Experience
• Minimum 10 years of experience in project management and/or demand management.
• Proven experience in complex environments involving multiple business units, sites, and stakeholders.
• Experience working within structured demand management or portfolio management processes.
• Strong understanding of business and IT alignment.
• Experience in international organizations.
• Experience working in regulated environments. Skills
• Excellent stakeholder management and communication skills.
• Strong analytical and problem-solving capabilities.
• Ability to challenge business requirements constructively.
• Excellent facilitation and workshop management skills.
• Strong organizational and prioritization abilities.
• Ability to work efficiently in fast-paced and evolving environments. Nice to Have
• Experience within the defense sector.
• Knowledge of IT governance and portfolio management frameworks. Languages
• French: Fluent
• English: Professional level
• Dutch : Conversational Location
• Mainly based in Herstal and Tubize

What We Offer
• The opportunity to work on strategic IT initiatives within a complex and innovative environment.
• A key position at the intersection of business and technology.
• Collaboration with diverse stakeholders across multiple domains.
• A dynamic environment focused on continuous improvement and operational excellence.