Technical Account Manager

Il y a 6 heures

Ghent, Flanders, Belgique Azumuta Temps plein
⚙️ About Azumuta Azumuta is a fast-growing manufacturing SaaS scale-up helping leading manufacturers across Europe and North America digitize and optimize shop-floor operations. With AI-powered solutions, we're transforming how manufacturing gets done. The Role As Technical Account Manager – Strategic Accounts, you'll own the long-term success of our key customers after go-live. You'll combine strong customer relationships, technical understanding and strategic thinking to drive adoption, retention and growth. This is not a support or implementation role. You'll act as a trusted advisor, connecting customer needs with the right solutions and internal teams. 🚀

What You'll Do
• Own strategic customer relationships and success plans
• Drive product adoption, multi-site rollouts and measurable business outcomes
• Build relationships with stakeholders from shop-floor teams to executive sponsors
• Identify risks, improvement opportunities and expansion potential
• Lead initial discovery and translate customer challenges into high-level solutions
• Collaborate with Sales, Product and Professional Services to ensure customer success
• Support renewal readiness and long-term account growth 🎯What We're Looking For
• 5+ years in Technical Account Management, Customer Success, Solutions Consulting or Implementation within B2B SaaS
• Experience managing complex enterprise accounts and multiple stakeholders
• Strong understanding of manufacturing or industrial software (MES, MOM, ERP, QMS or similar)
• Technical fluency in integrations, APIs and data flows
• Ability to translate business challenges into practical solutions
• Excellent communication and stakeholder management skills
• Fluent in Dutch and/or French, with strong English
• Willingness to travel approximately 20% 🏆

What We Offer
• Competitive salary and comprehensive benefits, including healthcare, meal vouchers and mobility options
• Flexible

working hours
and hybrid collaboration in Ghent (3 days/week)
• High ownership and direct impact on strategic international customers
• A collaborative, ambitious team with plenty of opportunities to grow Ready to make an impact? Apply now and help us shape the future of manufacturing.