Manager, Personal E-Business(Internet Finance)

Il y a 2 semaines
Brussels, Brussels-Capital, Belgique Industrial and Commercial Bank of China Temps plein
Industrial and Commercial Bank of China (Asia) Limited (“ICBC (Asia)”) is the flagship of overseas business of Industrial and Commercial Bank of China Limited (“ICBC”) – currently the largest commercial bank in China, and it is one of the domestic systemically important banks (D-SIBs) in Hong Kong. Currently, ICBC (Asia) has 52 retail outlets (including 27 “Elite Club” Wealth Management Centres) in Hong Kong. It is engaged in commercial banking, investment banking and other financial services, including those of securities, insurance and funds, with a focus on commercial and retail banking as well as global market business. Chinese Mercantile Bank and ICBC Asset Management (Global) Company Limited, two wholly-owned subsidiaries of ICBC (Asia), specialize in Renminbi services in mainland China and ICBC’s global asset management business respectively. Job Responsibilities Act as a complaint manager to contact customer on needs base, conduct end-to-end case investigations, systematically review voice recordings, transaction records, and system logs Manage the centralized department mailbox, prepare internal reports and coordindate with various business units for investigations within the bank’s required turnaround time. Oversee eKYC account annual reviews , perform monitoring and follow up works on suspicious account opening and transaction activities. Coordinate and work with internal stakeholders on KYC/CDD process to ensure its compliance with regulatory requirements Compliance with Anti Money Laundering and Counter Terrorist Financing Regulations (AML/CTF) Responsible to prepare User Requirement Specifications and conduct UAT for e-banking projects Handle enquiries from front-line staffs Participate in banking activities and ad hoc projects/duties as assigned Job Requirements University graduate Minimum 3 years of complaint handling experience in banking, candidate with account opening experience is highly perferred Demonstrate excellent communication, team coordination and time management skills, and ensure cases are followed up on time and fully complied with CDD policy. Knowledge of branch, KYC and CDD related operations Knowledge of the Bank’s regulations and policies; general banking practices, audit and compliance requirements, etc Good command of written and spoken Chinese and English with knowledge of Putonghua Interested parties, please click "Apply Now" for application. Personal data collected will be used for recruitment purpose only.

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