Field Service Engineer

Overview A Field Service Engineer (FSE) II with Rapiscan has the primary responsibility of ensuring the users of Rapiscan equipment are satisfied with its performance. This is an intermediate level position that will require advanced troubleshooting and diagnostic skills and the ability to think independently and operate with minimal instruction. This position may also be relied upon to assist FSE I's & peers with troubleshooting and diagnostic skills. In this position you can expect up to 80% travel (Domestically or neighbouring countries). It is not uncommon to incur work days in excess of 8 hours. Tasks that will routinely be performed include Service, Contract Service, New Product Support, Maintenance, Customer Training Support. This role is to provide Mainly Cargo Vehicle Inspection (CVI) equipment field service engineering support to delivered cargo systems in Belgium region with some international travel. Responsibilities
• Perform service and maintenance for Rapiscan, as requested by Field Service Managers/Lead engineers.
• Follow Field Service contract requirements for response time, information reporting and customer management.
• Communicate with customers and distributors up to and during system corrective and preventative visits to ensure work is executed according to plan and in alignment with Rapiscan objectives.
• Communicate with Customer Service Coordinators to ensure on time delivery of parts and materials.
• Maintain and carry Field Service Tool Set.
• Assist FSE 's or peers when needed or requested.
• Complete timely reporting of labour, expense and materials to support relevant service contract requirements and Rapiscan policy.
• Complete and ensure proper distribution and storage of all required Work Order forms, Site Acceptance Test documentation, radiation survey documentation and other documents, including any specific customer contractual requirements (as needed).
• Follow company safety program requirements.
• Provide system status updates via Service Max Portal reporting and use of mobile devices to management team as well as communicating areas of customer concern and other agreed upon status items.
• Carry company provided cell phone and laptop and be on call.
• Maintain positive control of tools, meters and test equipment and manage the timely return of equipment due calibration as required.
• Maintain a safe/clean work environment and ensure company safety procedures and product workmanship procedures are adhered to.
• Report all accident and safety incidents. Complete accident reports when required and work with management to investigate, identify, and implement corrective/preventative actions.
• Lead, coordinate with customer and manage all work at the system location; know what to do in an emergency. Qualifications Travel

Requirements:
• Possess the willingness and flexibility to travel domestically and internationally.
• Work independently to plan and arrange travel accommodations within Rapiscan guidelines.
• Possess the flexibility and capability to deal with sudden changes (i.e. customer schedules, flight delays, on site weather delays etc.).
• Maintain and organize expense receipts while in the field and work independently to manage administrative tasks, including the timely submission of expenses.
• The ability to obtain site passes, clearances and Visas as required to carry out job responsibilities.
• Maintain valid passport and credit card as required to support business travel.
• Understand and comply with company travel policy.
• Ability to pass company background checks and maintain good standing. Experience / Educational Requirements
• Minimum 5 years (or equivalent experience) of supporting complex capital equipment in a service capacity; previous X-Ray experience is a plus but not required, prior Field Service experience preferred.
• BTEC, C&G or HNC or Engineering qualification, preferably electrically weighted.
• Technical degree or demonstrable mechanical ability and knowledge.
• Knowledge of hydraulic, electrical and electro/mechanical systems. (not essential but an advantage)
• Knowledge of integrated IT systems inc. PLC, HV systems, radar and X-Ray Systems. (not essential but an advantage)
• Knowledge / skills of Analog, Digital, and Mechanical systems.
• Networking hardware and software knowledge and application (not essential but an advantage)
• Ability to effectively manage both technical and administrative functions.
• Strong written and verbal communication skills (multi-lingual is a plus – Dutch/Flemish and/or French would be advantageous for this Belgium-based role).
• Good working knowledge of Microsoft Office suite.
• Working knowledge of Microsoft workflow management systems, or similar ERP system.
• Must be able to work independently and make logical decisions.