Mission Coordinator

About the Company
Ascential Technologies is a global leader in high-performance automated test systems, precision manufacturing solutions, and advanced industrial automation. This role is part of Ascential Care, the global service organization of Ascential Technologies. Ascential Care provides technical assistance and lifecycle support for all Ascential Technologies group products. Customers rely on Ascential Care for safety first design principles, disciplined engineering processes, and end to end quality—supported by deep domain expertise and a commitment to on time, to spec execution. Ascential Care operates with international coverage, harmonized service processes, ongoing technical training, performance management, and remote support. Service teams within Ascential Care are trained across multiple product lines and supported in their professional development within a truly international environment.

About the Role
The Mission Coordinator for Ascential Care is responsible for the efficient assignment, scheduling, and dispatch of Field Service Engineers (FSEs) to customer sites across the region. This role owns the field capacity plan, ensures FSEs are deployed to the right missions at the right time based on urgency, skills, and cost efficiency, and serves as the primary communication link between customers, FSEs, and the In-House team throughout the life of a field mission. The Mission Coordinator plays a critical operational role in ensuring that Ascential Care's contractual service commitments are met — minimizing customer downtime through disciplined scheduling, proactive parts and tooling readiness, and clear mission coordination. This position requires strong organizational skills, sound commercial judgement, and the ability to manage multiple concurrent priorities in a fast-paced service environment.

Your profile
• Strong organizational skills with demonstrated ability to manage multiple concurrent scheduling demands in a time-sensitive environment.
• Experience in operational coordination, field service scheduling, logistics, or workforce deployment.
• Proficiency with CRM, ERP, or field service management platforms; Salesforce Service Cloud experience preferred.
• Clear and professional communication skills — written and verbal — in English; additional European language(s) a significant advantage.
• Solid commercial awareness: ability to distinguish billable, warranty, and goodwill activities and apply correct process for each.
• Ability to remain composed and make sound prioritization decisions under pressure.
• Proficiency in Microsoft Office suite (Outlook, Excel, Teams).