Head of Client Contract Managers
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About the Role
TechMahindra is seeking an experienced Head of Client Contract Managers (CCM) to lead a team of CCM professionals responsible for driving end-to-end Request-to-Cash excellence, contractual governance, customer satisfaction, financial performance, and operational efficiency across strategic enterprise accounts. This role combines people leadership, commercial oversight, customer governance, and cross-functional collaboration within a complex international environment.
Key Responsibilities
• Lead, coach, and develop a team of Client Contract Managers.
• Drive Request-to-Cash excellence across customer accounts.
• Oversee contractual compliance, billing governance, and account performance.
• Partner with Finance and Business Controllers to manage revenue, risk, receivables, and cash collection.
• Support account strategy, growth initiatives, and customer satisfaction programs.
• Manage CCM capacity planning, resource allocation, and succession planning.
• Act as senior escalation point for commercial and contractual matters.
• Drive process improvement, standardization, and operational excellence initiatives.
• Represent the CCM function in leadership, governance, and pre-sales forums. Required Experience
• 10+ years of experience in Telecom, Technology, Managed Services, or IT industries.
• Proven experience in Client Contract Management, Account Governance, Commercial Operations, or Request-to-Cash environments.
• Strong people leadership and team management experience.
• Experience managing executive-level customer relationships.
• Strong commercial, financial, and contractual acumen.
• Experience working within global and matrix organizations. Preferred Qualifications
• Bachelor's degree in business, Engineering, Technology, or related field.
• ITIL Foundation Certification.
• Agile Certification.
• PMP, PRINCE2, Six Sigma, or equivalent certifications are a plus.
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