IT Support Coordinator

Il y a 2 jours

Brussels, Brussels-Capital, Belgique Altia Temps plein

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🔹Role🔹 We are looking for a IT Support Coordinator (Normal Level) to provide IT consultancy services (Time & Means) in the field of digital solution lifecycle management. Tasks include organizing, implementing, and maintaining Information Systems (IS) support processes and knowledge bases (L1-L3), performing IT Service Management (ITSM) activities following ITIL practices, coordinating with development teams, managing and following up on user requests, maintaining knowledge-sharing platforms (wikis, intranet, MS Teams, SharePoint), developing and maintaining user documentation (manuals, quick guides, FAQs), designing and delivering training, defining and optimizing support processes, supporting service reporting dashboards, and acting as a liaison between users and IT. 🔹Who we are🔹 Altia is a high-value digital transformation services company that has undertaken, changed, and reformulated international projects for nearly a thousand clients, leaders in their sectors, who have understood that their businesses can be revolutionized through digitalization. Over its 30 years of experience, it has proven to be a robust company with a future, a capacity for innovation, and adaptability. 🔹Requirements🔹
• University degree corresponding to Level 7 of the European Qualifications Framework (master's level or 5 years of higher education) and minimum 5 years of IT professional experience.
• Option B: University degree corresponding to Level 6 of the European Qualifications Framework (bachelor's level or 3 years of higher education) and minimum 7 years of IT professional experience.
• Specific: Experience with the development of government IT tools is a must. Experience with cross-border government IT tools (Single Market implementation tools at European level) is a plus.
• Knowledge of IT support processes (L1/L2 support, ticket triage, escalation).
• Experience with ITIL v4 or equivalent service management practices.
• Knowledge of collaboration platforms (Confluence, SharePoint, Teams) and managing documentation.
• Experience with creating operational and service quality reports.
• Proficiency in using ITSM tools (e.g., ServiceNow, Jira Service Management).
• Knowledge of remote support tools (e.g., TeamViewer, RDP).
• Understanding of security awareness (phishing, MFA, password policies).
• Knowledge of Single Market implementation tools.
• Very good knowledge of the English language (Level B2 or higher). French language is an additional asset. The present job offer is drafted taking into account impartiality and non-discrimination on the grounds of gender, race, ideology, or any other reason. Especially, it takes into account the respect for the current regulations regarding gender equality between women and men.

IT Support Coordinator

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