IT Support Engineer
Il y a 1 jour
Rotselaar, Flanders, Belgique
GJR Technologies
Temps plein
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Role Description
The IT Support Engineer is a full-time, on-site role based in Belgium, responsible for providing day-to-day technical assistance to internal users and clients. This role includes diagnosing and resolving hardware and software issues on desktop computers and related devices, handling help desk tickets, and escalating complex problems when necessary. The Specialist will install, configure, and maintain operating systems, applications, and peripherals, ensuring systems run efficiently and securely. Daily activities also involve monitoring system performance, documenting support requests and resolutions, and contributing to continuous improvement of IT support processes. The role requires clear communication with users, collaboration with other IT team members, and a proactive approach to preventing technical issues.
Qualifications
• Strong Technical Support and Help Desk Support skills, including handling user requests and resolving incidents efficiently.
• Proficiency in Troubleshooting and diagnosing issues related to Desktop Computers and common business applications.
• Solid foundation in Information Technology concepts, operating systems, and basic networking.
• Relevant experience in an IT support or service desk environment; certifications such as CompTIA A+, Network+, or equivalent are beneficial.
• Ability to communicate technical information clearly to non-technical users and work collaboratively in a team setting.
• Organized, detail-oriented approach with strong documentation and time-management skills.
• Fluency in English & Dutch is mandatory.
• Strong Technical Support and Help Desk Support skills, including handling user requests and resolving incidents efficiently.
• Proficiency in Troubleshooting and diagnosing issues related to Desktop Computers and common business applications.
• Solid foundation in Information Technology concepts, operating systems, and basic networking.
• Relevant experience in an IT support or service desk environment; certifications such as CompTIA A+, Network+, or equivalent are beneficial.
• Ability to communicate technical information clearly to non-technical users and work collaboratively in a team setting.
• Organized, detail-oriented approach with strong documentation and time-management skills.
• Fluency in English & Dutch is mandatory.