Experience Programs Coordinator

Company Description The Hutong began as Beijing’s premier cultural exchange center and has grown into China’s leading provider of experiential education programs across Greater China and beyond. The organization partners with top international and private schools to deliver exceptional, safe, and engaging cultural learning experiences. With office hubs in Beijing, Shanghai, Hong Kong, and Bangkok satellite teams in Shenzhen and Taipei, The Hutong designs and delivers Asia-based experiential education travel programs. The company is widely recognized in the industry and was most recently awarded Company of the Year in the British Business Awards, reflecting its strong reputation and commitment to quality. The Hutong is always on the hunt for ‘good eggs’ who are passionate about culture, education, and discovery. We welcome qualified applicants of all backgrounds to get in touch and apply for current and future positions. Beijing, Shanghai, Hong Kong, Bangkok Program Coordinators help us encourage great young minds to learn. We’re looking for outgoing pioneers to facilitate unique and memorable experiences for students of all ages. What you’ll do:
• Lead education programs, especially during our busy fall and spring seasons, and facilitate programs as the visible organizational champion in charge of programming, group dynamics, and upholding our brand promise;
• Lead the preparation and planning of your programs, ensuring it is set up for success and delivers on our mission of providing exceptional cultural experiences in a fun learning environment;
• Be a strong collaborator with our experience operations team to have a strong working understanding of our booking, costing, and vendor management process. Support where needed
• Be a key collaborator in idea generation and program design, in concert with the Experiences (product) team, that is customised to each client school’s specifications;
• Be a key collaborator in program development, researching and developing new areas for educational programs;
• Conduct site visits with clients and walkthrough with local partners, carrying out risk assessments and promoting The Hutong’s Culture of Safety;
• Provide in-house trainings relating to “exceptional program execution” and programming content and its facilitation;
• Assist in managing communications with client schools on matters concerning program execution;
• Coordinate content used in our written programming materials, including facilitation notes and handbook content;
• Negotiate with clients, and understand and meet their needs;
• Coordinate the submission of all relevant follow-up documents, including expenses, program notes, supplies, photo compilations, etc.
• Collaborate with cross-regional team members (Beijing, Shanghai, Shenzhen, Hong Kong and Bangkok);
• Manage and support the positive dynamics of a multinational team on the road with student groups;
• Represent and embody the fun, inclusive, and passionate reputation that The Hutong staff are known for. Requirements (Qualifications & Experience):
• Strong work experience in related fields, including leading student groups on experiential learning or travel programs;
• Strong verbal communications skills and confidently able to lead and facilitate experiential programming.
• Excellent in written communications; able to write and respond to client requests in a proficient and professional manner;
• Ability to obtain security background checks, and recognised qualifications from a national governing body or reputable organisations of your home or host country;
• Punctual, with the ability to set and stick to deadlines and get back to clients in a timely manner;
• Efficient with Word, Excel spreadsheets, Presentations, and able to work with or willing to learn InDesign;
• Conceptual skills to understand our principles of program design and apply them to new itinerary and proposal creation;
• Passionate about providing top-notch, exceptional customer service;
• Comfortable with delegating tasks to a team;
• Willing to travel and work long hours during our peak seasons;
• Fluency in spoken and written English. Have an interest in Chinese language and culture;
• Proficiency in spoken Mandarin is preferred but not essential;
• Those with legal right to work in China will take preference. Salary & Opportunity: The Hutong Education compensates team members with industry-competitive wages based on an individual’s relevant work experience. More details regarding compensation will be provided upon application. What’s Next? Contact beagoodegg[at]thehutong[dot]com with your CV and a brief cover letter introducing yourself, and tell us why you’d make a great addition to The Hutong team. When sending your application, please state clearly whether you are applying for a full-time or part-time (fully contracted with social insurance) or seasonal/freelance agreements (casual arrangements paid by the week or day).