Banking German Brand Ambassador
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Location:
Brussels, Belgium About Odity: At Odity, we specialize in customer relations and help brands build and maintain strong relationships with their customers. With a multicultural team of 1,500 professionals across 10 offices worldwide—including New York, London, and Paris—we are proud to deliver outstanding customer service.
About the role
As a Brand Ambassador within our banking division, you will be the main point of contact between our company and our German-speaking customers. Your mission will be to provide high-quality support, respond to inquiries, and ensure a smooth and positive customer experience. Your
responsibilities:
Act as the primary point of contact for customers regarding banking products and services (via phone, email, or chat). Communicate clearly and professionally in German. Assist customers with questions related to their accounts, transactions, orders, etc. Stay up to date with regulations and compliance standards. Build and maintain strong customer relationships by delivering high-quality service. Collaborate with team members to share best practices and knowledge. Profile required: Full proficiency in German, enabling effective interaction with customers. Good level of French or English to communicate internally. High School Diploma. Excellent communication skills and a strong customer-oriented mindset. Previous experience in customer service, banking, or finance is an asset, but a proactive attitude and willingness to learn are equally important.
What we offer
6-month contract with the possibility of a permanent contract. A gross monthly salary between €2,300 and €2,400, including a 13th-month salary, eco-vouchers, and public transport cost coverage. Full-time position: 40 hours per week. 12 additional paid vacation days (RTT). Remote working Fixed schedule from 9:00 a.m. to 6:00 p.m., Monday to Friday Ongoing training and development opportunities. A dynamic and inclusive work environment in the heart of Brussels. FSMA certification fully covered by the company, allowing you to meet regulatory requirements in the banking sector.
How to apply
Ready to start your career in customer service? Send us your CV along with a cover letter highlighting your language skills and experience. Join Odity and become part of a team committed to excellence in customer relations
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