Customer Development Expert UK

Do you enjoy building lasting relationships with professionals and helping them get more from every project? At Rubio Monocoat, we are looking for a Customer Development Expert for the UK market, who reaches out proactively, nurtures leads and grows the value of our relationships with wood professionals and architects, across the United Kingdom. You work from our headquarters in Izegem, Belgium. Together with the UK sales team, the HQ marketing department and other colleagues, you will make sure every UK customer and lead receives the right message, at the right moment, from someone who knows wood. What will you do? In this role, you take ownership of a portfolio of existing customers and leads in the UK, and you develop those relationships step by step.
• Technical and commercial conversations. You advise wood professionals and architects on their projects: surfaces, applications, finishing and maintenance. You bring real wood experience to every conversation, by phone, video call and email, and you involve internal experts when a question calls for extra depth.
• Proactive customer outreach. You contact existing customers on your own initiative: to activate, re-engage, inform and grow. You choose the right moment and the right channel.
• Lead nurturing. You nurture new leads from professionals and architects across the funnel. You follow up inbound interest quickly, qualify it, and guide each lead towards the next step that fits, whether that is advice, a sample, a conversation with sales or a first order.
• Client communication and content. You share relevant knowledge with customers: application advice, project inspiration, product news and maintenance tips.
• CRM and follow-up. You use our CRM to keep your portfolio organised and share what you learn from customers, so the team can keep improving. Who are you?
• You have experience in customer development, account management, inside sales, technical sales or another commercially driven, relationship-focused role.
• You know wood: you have experience with wood finishing, wood protection or wood applications, and you have worked with professionals and architects. You speak the language of our customers from day one.
• You are comfortable talking with UK wood professionals and architects, and you combine credibility with a commercial mindset.
• You work accurately in a CRM and follow up every relationship with care.
• You explain wood finishing in clear, practical language and enjoy sharing your knowledge.
• You ask good questions, listen carefully and understand what a customer needs.
• You communicate clearly and professionally, internally and externally.
• You are well organised and keep many relationships and follow-up actions on track at the same time.
• You enjoy working with marketing and sales colleagues towards one shared goal.
• English is your native language, or you speak and write it at a near-native level. You feel at home in UK business culture and in the way UK professionals work and communicate. You live within reach of Izegem, or are open to relocating to the region.
• Knowledge of Dutch is a plus for working with colleagues at headquarters. What do

we offer
you?
• A strong team. You join the ambitious customer development team within the broader marketing team of around 20 professionals.
• Commercial impact. You play a key role in turning marketing interest and existing relationships into lasting growth.
• International impact. You work for a global player active in more than 80 countries and shape how we serve professionals in the UK, one of our priority growth markets.
• Room for initiative. We value a no-nonsense approach. If you see ways to improve how we develop customers, you have the freedom to bring your ideas forward and make them happen.
• A growth story. You become part of a successful, growing company where passion and innovation are central, and we invest in your development.
• A competitive package. An attractive salary with fringe benefits that match your experience and responsibilities. About Rubio Monocoat Driven by a passion for wood and innovation, Rubio Monocoat has grown into a unique player on the world stage. Thanks to our patented technology, we have become the reference for professionals in more than 80 countries. With us, you won't find a rigid hierarchy, but a dynamic and entrepreneurial environment where we build every day toward a greener and smarter future for wood protection. Innovation is in our DNA, and we seek that same energy in our marketing projects. Email: mariam.berrezzouk@rubiomonocoat.com