General Manager
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· AGENCIA DE SEGUROS PROPÓSITO DEL PUESTO Dirigir integralmente las operaciones de Mavic+, asegurando crecimiento rentable, excelencia en servicio, cumplimiento regulatorio, eficiencia operacional y desarrollo del equipo. Actúa como principal ejecutivo operacional de la agencia bajo la dirección de la Presidenta. RESPONSABILIDADES ESENCIALES + Dirigir la operación diaria de la agencia y traducir la estrategia de la Presidenta en planes, prioridades y resultados medibles. + Responder por el desempeño financiero y operacional de la agencia, incluyendo ingresos, comisiones, gastos, productividad, presupuesto y rentabilidad. + Desarrollar e implementar estrategias de crecimiento, retención de cartera, cross-selling, nuevas oportunidades de negocio y expansión de relaciones comerciales. + Supervisar, desarrollar, evaluar y responsabilizar al equipo; establecer metas, estándares de desempeño, prioridades y planes de trabajo. + Asegurar una experiencia consistente de servicio al cliente y establecer controles para seguimiento de renovaciones, reclamaciones, endosos, cobros y asuntos pendientes. + Mantener y fortalecer las relaciones con aseguradoras, productores, corredores, proveedores y demás socios estratégicos. + Velar por el cumplimiento de licencias, nombramientos, requisitos regulatorios, privacidad, documentación, auditorías y políticas aplicables a la operación de seguros. + Establecer y revisar indicadores de desempeño (KPIs), preparar reportes gerenciales y presentar resultados, riesgos y oportunidades a la Presidenta. + Asegurar la integridad de la información utilizada para reconciliar las comisiones brutas de la agencia y validar el cierre mensual en coordinación con Contabilidad. + Coordinar con Recursos Humanos los procesos de reclutamiento, desempeño, disciplina, compensación, capacitación y desarrollo del personal. + Identificar riesgos operacionales y de cumplimiento y ejecutar acciones correctivas oportunas. + Mantener controles adecuados sobre información confidencial, expedientes de clientes, accesos a sistemas y propiedad de la compañía. + Representar a Mavic+ ante reuniones internas y externas y apoyar las necesidades de seguros de las compañías afiliadas y del grupo, según sea requerido. + Desarrollar procesos, procedimientos y estándares que permitan escalar la agencia de forma organizada y rentable. + Realizar otras funciones relacionadas con el puesto que le sean asignadas por la Presidenta.
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