Head of Program Delivery Excellence

GENERATION HONG KONG: THE NEW EDUCATION TO EMPLOYMENT NON-PROFIT PLATFORM ARE YOU OUR MATCH? Generation Hong Kong is not the typical non-profit organization (NGOs) that you could imagine. Instead, we’re a ​fast-growing non-profit start-up that doesn’t only solve problems but also drive system changes in the education to employment space. We are a team of passionate individuals coming from different backgrounds and professions, from commercial to education and non-profit sectors. “Better our Best” is our value that brings us all together. If you are open-minded, agile and want to drive changes at a deeper systemic level, this is the place that feels like home. WHO WE ARE Generation is an independent nonprofit founded in 2014 by McKinsey & Company to help bridge the education to employment gap
- at speed and scale. We have trained and graduated 160,000+ people into careers across 17 countries with diverse social, economic, and labor-market contexts. Since 2018, our effort in Hong Kong covers 8 train-and-place programs in 3 future-oriented industries. Close to 1,400+ individuals have been trained and supported into careers. And the employment rate of our learners after graduation is close to 90%. Everything we do is to support people whose potential is often overlooked into meaningful careers. We believe that by bringing individuals and employers closer together, we can create opportunities that benefit both. We know we have more to learn, and we use data, experience and dialogue to improve. Together with our partners, we aspire to shape a more inclusive and future-ready education-to-employment ecosystem in Hong Kong. WE ARE NOW LOOKING FOR: Head of Program Delivery Excellence Job Overview The Head of Program Delivery Excellence reports to the Director of Program & Curriculum. As a member of the Leadership Team, you will strengthen delivery across our program portfolio, develop the team, and contribute to organizational priorities. You will provide functional leadership for Program Operations, helping teams translate strategy and funding commitments into high-quality learner experiences and measurable outcomes. You will strengthen planning, delivery standards, risk management and cross-project learning while supporting Project Managers to exercise ownership and judgement. A key priority will be the strategic design of alumni engagement across programs. You will also take on project direction for an assigned multi-funder program, working with its Project Manager and cross-functional team to deliver commitments and build strong funder relationships. You will work closely with the CEO and Director, providing project leadership while enabling the team to manage day-to-day delivery. This is a hands-on opportunity for a collaborative leader who enjoys developing people, improving how things work and making a practical difference for learners and alumni. To be successful, you’ll need
• Experience leading complex programs, projects or service delivery, and turning plans and commitments into results.
• Experience coaching and developing managers or team members, and working with colleagues across different functions.
• Strong planning and coordination skills, including managing resources, performance, dependencies and risks.
• Confidence building relationships and communicating with funders, partners and other stakeholders.
• Sound judgement in balancing quality, capacity, timelines and stakeholder expectations.
• The ability to turn delivery challenges into practical improvements, tools and ways of working.
• Strong communication, facilitation and influencing skills.
• Excellent written and spoken English and fluency in spoken Cantonese. How you work matters to us
• Our values are reflected in the way you:
• Go further, together: build trusting relationships and collaborate across teams.
• Solve problems that matter: focus on learners’ and alumni’s needs and use evidence to guide decisions.
• Better our best: stay curious, learn from experience and make practical improvements.
• Empower and support: coach others and create space for them to take ownership.
• Here to serve: approach learners, alumni, partners and colleagues with care and respect.
• Be open and transparent: share information, invite different perspectives and raise concerns early. We are especially excited to see candidates with
• Experience in education, youth development, workforce development, employability or social impact.
• Experience with grant-funded or multi-funder programs.
• Familiarity with learner journeys spanning mobilisation, training, mentorship, employment support and alumni engagement.
• Experience working across project and functional teams, including with corporate, education or community partners.
• Knowledge of safeguarding, program quality, impact measurement, data or financial controls. What you will do Lead program delivery and develop the team
• Strengthen planning, delivery standards, monitoring, risk management and continuous improvement across the Program Operations portfolio.
• Help the team maintain a clear view of program progress, learner outcomes, capacity and emerging risks.
• Work with the Director of Program & Curriculum and colleagues across functions to address shared challenges and build delivery capability. Lead an assigned multi-funder program
• Provide project direction and work with the Project Manager to translate funder commitments into clear plans, responsibilities and milestones.
• Coordinate cross-functional contributors around project outcomes, resources and risks, resolve issues and escalate when needed.
• Build funder relationships and oversee reporting and stakeholder engagement, working with the CEO and relevant colleagues. Shape alumni engagement
• Lead the strategic design of an alumni engagement approach across programs, helping graduates stay connected to opportunities, support and one another.
• Work with colleagues to turn the approach into a practical plan and learn from alumni feedback and outcomes. Contribute to organisational leadership
• Participate in Leadership Team discussions and bring program, learner and delivery insights to planning and decisions.
• Work with Curriculum and Learning, Partnerships, Marketing, and other colleagues to support shared priorities.
• Connect with Generation’s global network to bring useful resources and learning to the team. To apply, please send your cover letter and resume, together with your last drawn and expected salary to hkcareers@generation.org