Service Desk First-Line Agent
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About Us
At ALTIA, we are a team of more than 4,000 professionals across 25 locations in 9 countries. We design and develop innovative digital solutions for over 1,000 organizations that drive transformation and progress. Our purpose: to grow by helping others grow
- sustainably and responsibly. Our values: commitment, closeness, innovation, and collaboration
- guide us every step of the way. Learn more at www.altiacompany.com WHAT WE ARE LOOKING FOR: Providing guidance and support to users on information systems and ICT tools; monitoring and resolving incidents and requests through ticketing tools; logging, categorising, prioritising and escalating tickets; communicating updates in accordance with SLAs; documenting knowledge, known issues and procedures; collaborating with technical teams and transferring knowledge. The role is within an international, multicultural and multilingual environment, supporting solutions for the management of experts, grants and procurement.
WHAT WE OFFER
• Participation in an international and innovative project.
• A technical and collaborative environment with real impact.
• Career growth opportunities and continuous learning.
• Flexibility and autonomy, working with cutting-edge technologies.
• Team player culture within an agile, people-centered company. Interested in joining a global, forward-thinking engineering team? We would love to meet you 💙💚 This job offer has been drafted with impartiality and non-discrimination on the basis of gender, race, ideology or any other grounds in mind. In particular, it complies with current regulations on gender equality between women and men (Royal Decree-Law 6/2019) Minimum Requirements Demonstrable experience in end-user assistance and support for information systems. Strong knowledge of ITIL 4 practices: Incident Management, Request Fulfilment, Knowledge Management and Problem Management. Experience with ITSM tools—such as ServiceNow or Jira Service Management—remote support solutions, operating systems, ticketing tools and basic troubleshooting techniques. Documentation-writing skills, and knowledge of wikis, collaborative sites, social networks and office automation tools are also required. Personal competencies Ability to integrate quickly and work as part of a team in an international environment; autonomy; participation in multilingual meetings; diligence, responsibility and discretion when handling personal or confidential information. Language English or French, spoken and written, with a minimum B2 CEFR level.
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