SR CLIENT DEVELOPMENT EXE, HK
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Key Responsibilities
Client Event Design & Execution
• Proactively research competitor clienteling activities to identify market best practices and innovative clienteling solutions
• Partner with boutique management to design and implement tailored monthly action plans for each boutique across both HK and MC markets. Consolidate boutique’s calendar of events, activations, and VIP gifting
• Establish event targets and KPIs (e.g., number of appointments, total sales, average price per transaction). Consistently track progress to ensure target achievement
• Manage event budgets, track expenses, and ensure cost-effectiveness while upholding the highest standards of quality
• Provide on-site support during events to ensure seamless execution
• Closely monitor and push forward post-event follow-up
• Collect and analyze both quantitative and qualitative feedback from events to locate areas for enhancement and address any roadblocks to success External Partnership Management
• Proactively cultivate relationships with third parties such as personal shopper managers, hotels, banks, private clubs, etc.
• Seek exclusive benefits and sponsorships from partners for Piaget clients to enhance client treatment and foster loyalty
• Incentivize partners to refer their clientele to Piaget by providing benefits such as co-branded event opportunities, exclusive shopping privileges, to facilitate recruitment of new clients
• Source, select, and manage a network of high-quality vendors, including caterers, decorators, service providers, to support event execution with services that align with Piaget’s brand standard Client Data Analysis
• Communicate with boutique staff to ensure completed data capture with high accuracy
• Analyze client interactions, preferences, and purchase history to identify trends to develop future engagement strategies Requirements
• With relevant experience in handling Hong Kong & Macau market
• 5+ years of proven experience in Retail Operation / Client Development role
• Strong network and understanding in the luxury retail industry
• Bachelor’s degree holder in a related field
• Excellent written and verbal communication skills
• Business fluency in English
• Detail oriented with the ability to manage multiple projects simultaneously
• A team player with the ability to build strong relationships with colleagues both in the office and frontline
• SAP and Microsoft Office software
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