Transformation Consultant

Our client is looking for an experienced Transformation Consultant with a strong Operations background to act as the bridge between Operations and the various transformation initiatives across the organization. This role has been created to ensure that Operations is effectively represented in strategic transformation programs, solution design discussions, implementation initiatives, and operational readiness activities. The successful candidate will serve as the voice of Operations, ensuring that operational realities, dependencies, risks, and impacts are considered throughout the lifecycle of change initiatives. The Transformation Consultant will help protect operational teams from unnecessary disruption by providing structure, alignment, and governance across multiple concurrent initiatives. In addition, the consultant will support Operations-driven transformation and continuous improvement initiatives by coaching stakeholders, facilitating execution, and ensuring successful adoption of change. This position requires a seasoned professional who can operate comfortably at both strategic and operational levels, engage with senior stakeholders, and provide pragmatic guidance in complex and fast-paced environments. Responsibilities Operations Representation & Transformation Governance
• Represent Operations in enterprise-wide transformation programs, steering committees, and project governance forums.
• Act as the primary liaison between Operations and transformation teams.
• Ensure operational requirements, constraints, and dependencies are considered during solution design and implementation.
• Assess the operational impact of proposed initiatives and challenge assumptions where necessary.
• Coordinate and prioritize Operations involvement across multiple transformation programs.
• Identify timeline conflicts, resource constraints, and implementation risks affecting Operations. Solution Design & Operational Readiness
• Support solutioning activities by providing operational context and guidance.
• Identify and engage the appropriate subject matter experts when required.
• Filter and consolidate operational feedback to ensure efficient stakeholder involvement.
• Contribute to operational readiness assessments and implementation planning.
• Ensure new solutions, processes, and tools are aligned with operational realities and support models. Change & Program Management
• Lead or support Operations-driven transformation initiatives and continuous improvement programs.
• Develop structured project and implementation approaches for operational change initiatives.
• Build project plans, define governance structures, establish timelines, and coordinate stakeholders.
• Facilitate successful adoption of new ways of working across Operations teams.
• Monitor progress, risks, issues, and dependencies across multiple initiatives.
• Stakeholder Management & Coaching
• Build strong relationships with stakeholders across Operations, Technology, Service Delivery, and other business functions.
• Act as a trusted advisor to Service Delivery Managers and operational teams.
• Provide coaching and guidance on project delivery, change management, and continuous improvement practices.
• Navigate complex stakeholder environments and drive alignment without creating unnecessary escalation or conflict.
• Communicate effectively with both executive and operational audiences. Requirements & Qualifications
• Bachelor's or Master's degree in Business, Engineering, Telecommunications, Information Technology, Operations Management, or a related field.
• Minimum 10 years of relevant professional experience.
• Proven experience in Operations, Service Delivery, Operational Excellence, Program Management, or Transformation Management roles. Must Have Skills
• Extensive operational experience with a strong understanding of day-to-day service delivery and operational environments.
• Proven track record in program management, transformation, or large-scale change initiatives.
• Ability to assess the operational impact of strategic decisions and translate them into actionable plans.
• Strong stakeholder management skills across different levels of the organization.
• Experience facilitating discussions between business, operational, and technical stakeholders.
• Excellent communication, influencing, and relationship-building capabilities.
• Ability to create structure and governance within complex transformation landscapes.
• Pragmatic and solution-oriented mindset with strong analytical skills.
• Experience managing competing priorities and navigating high-pressure environments.
• Ability to challenge constructively while maintaining stakeholder engagement and alignment. Nice To Have Skills
• Experience within telecommunications, utilities, network operations, infrastructure services, or other operationally intensive industries.
• Experience with Operational Excellence, Lean, Six Sigma, or continuous improvement methodologies.
• Knowledge of Service Management frameworks such as ITIL.
• Experience with organizational change management methodologies (Prosci, ADKAR, or similar).
• Previous people management or leadership experience.
• Experience working in large transformation programs involving technology, tooling, operating model, or supplier changes.
• Familiarity with operational governance, service delivery management, and operational readiness frameworks.