Servicedesk Engineer
Il y a 6 jours
Retie, Flanders, Belgique
In4Matic
Temps plein
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We’re looking for an experienced Service Desk Specialist to join our client’s team and provide high-quality IT support in a dynamic and evolving environment. You’ll combine hands-on end-user support with a genuine opportunity to improve service desk processes and contribute to the implementation and adoption of a new service management platform.
Responsibilities
• Provide first-line IT support to end users via phone, email, and ticketing systems.
• Diagnose and resolve hardware, software, and application-related issues.
• Register, analyze, prioritize, and follow up on incidents, service requests, and changes according to established processes.
• Manage workstations and peripheral devices to ensure a reliable user environment.
• Maintain accurate hardware, software, inventory, and stock records.
• Document solutions and identify recurring incidents or underlying issues.
• Collaborate closely with other IT teams to resolve complex problems efficiently.
• Promote security awareness and ensure compliance with applicable security guidelines.
• Critically assess existing service desk processes and propose practical improvements.
• Contribute to the design, optimization, implementation, and adoption of processes within a new service management platform.
• Support the rollout of new tools, processes, and ways of working across the organization. Technical Profile
• Minimum 8 years of experience in a helpdesk, service desk, or end-user support role.
• Strong experience with professional ITSM and ticketing tools.
• Good understanding of service management processes.
• Hands-on experience with hardware installation, maintenance, and workstation support.
• Experience with software management and application support.
• Strong problem-analysis and troubleshooting skills.
• Demonstrable experience improving or optimizing service desk processes.
• Basic knowledge of IT security and awareness of common security risks.
• Knowledge of ITIL or comparable service management methodologies is an advantage.
• Experience working in complex IT environments with multiple stakeholders is a plus. Practical Information
• Fluent Dutch is required.
• You should be able to obtain a security clearance.
• You should be comfortable working in an environment undergoing continuous change and transformation. Contactperson & Reference
• Reference #: INW28144
• Marilyn Weytens
• marilyn.weytens@i4m.be
• Provide first-line IT support to end users via phone, email, and ticketing systems.
• Diagnose and resolve hardware, software, and application-related issues.
• Register, analyze, prioritize, and follow up on incidents, service requests, and changes according to established processes.
• Manage workstations and peripheral devices to ensure a reliable user environment.
• Maintain accurate hardware, software, inventory, and stock records.
• Document solutions and identify recurring incidents or underlying issues.
• Collaborate closely with other IT teams to resolve complex problems efficiently.
• Promote security awareness and ensure compliance with applicable security guidelines.
• Critically assess existing service desk processes and propose practical improvements.
• Contribute to the design, optimization, implementation, and adoption of processes within a new service management platform.
• Support the rollout of new tools, processes, and ways of working across the organization. Technical Profile
• Minimum 8 years of experience in a helpdesk, service desk, or end-user support role.
• Strong experience with professional ITSM and ticketing tools.
• Good understanding of service management processes.
• Hands-on experience with hardware installation, maintenance, and workstation support.
• Experience with software management and application support.
• Strong problem-analysis and troubleshooting skills.
• Demonstrable experience improving or optimizing service desk processes.
• Basic knowledge of IT security and awareness of common security risks.
• Knowledge of ITIL or comparable service management methodologies is an advantage.
• Experience working in complex IT environments with multiple stakeholders is a plus. Practical Information
• Fluent Dutch is required.
• You should be able to obtain a security clearance.
• You should be comfortable working in an environment undergoing continuous change and transformation. Contactperson & Reference
• Reference #: INW28144
• Marilyn Weytens
• marilyn.weytens@i4m.be