Field Service Engineer UPS
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About the role
As a Field Service Engineer, you are the technical face of NEXT UPS Systems for our customers and resellers. You handle installations, commissioning, maintenance, faults and training. A UPS sits right where electricity and IT meet: you work with electrical installations, but also with servers, racks, network equipment and monitoring. Don't be put off by the word "engineer". We're mainly looking for a hands-on technician with a strong electrical background, a real interest in IT and the drive to get to the bottom of problems. What you will do
• You commission UPS systems, configure the right settings and explain the system to the customer.
• You carry out planned and preventive maintenance and install software updates.
• You troubleshoot faults, replace parts, components and batteries, and advise the customer.
• You give training and technical advice to our resellers on installation and start-up.
• You follow up on interventions and customer escalations until they are resolved.
• You record customer information and visit reports in our CRM.
• You test and evaluate new products together with our factories.
• You help with stock management and work in an organised way according to priorities. Who you are
• Electricity is your foundation: you can understand, measure and connect installations, troubleshoot faults and work safely.
• You have a strong interest in IT, servers, networks and computer hardware. Do you build your own PC at home? We'd love to hear about it.
• You're hands-on: you enjoy tinkering and want to know how things work.
• You're persistent and keep digging until you find the cause of a problem.
• You can explain technical matters clearly to a customer, even one who isn't technical.
• Physical work doesn't put you off, including moving and replacing UPS batteries.
• After your training, you work independently, in an organised, accurate and punctual way.
• You speak Dutch and French and can get by in English.
• You're comfortable with MS Office. You have experience as, for example, a service technician, industrial electrician, electromechanic, electronics or automation technician, or as a data centre or hardware technician. UPS experience is a plus, but not required.
What we offer
• A varied, independent and entrepreneurial role.
• A permanent contract with a market-based salary.
• A company car, laptop and mobile phone.
• On-the-job training, courses and workshops. A colleague will show you the ropes of our systems.
• The opportunity to develop yourself in the IT sector.
• Committed colleagues and an informal work atmosphere. Location Relegem (Asse), with on-site interventions at customers in Belgium and the Benelux.
How to apply
Apply via our website: https://nextups.eu/jobs/field-service-engineer-ups
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