Azure & Entra ID Support Team Member

We are looking for a Medior Azure & Entra ID Support Team Member to join a service desk focused on security, privacy, Identity & Access Management (IAM), infrastructure and operational support. The role combines hands-on technical administration with incident and service request management, change implementation, and technical and administrative customer onboarding/offboarding. It requires strong expertise in Microsoft Azure, Microsoft Entra ID, Azure DevOps, PKI, IT networking and automation, together with experience working according to ITIL processes. The consultant will also contribute to security and privacy policies, standards, procedures and guidelines, and actively support the ongoing transition from TOPdesk to ServiceNow. Your

missions:
• Follow up and resolve incidents, information requests and service requests within the Security, Privacy & IAM, Infrastructure & DevOps, and Account Management domains.
• Manage customer onboarding and offboarding, both technically and administratively.
• Implement and/or follow up changes within the relevant technical teams.
• Create security and privacy policies, standards, procedures and guidelines based on provided input.
• Monitor, maintain and follow up the implementation of these policies, standards, procedures and guidelines.
• Collaborate closely with and provide support to internal stakeholders and employees.
• Contribute to secure access management for IT systems supporting the Belgian energy market, including central market and pre-payment systems.
• Actively participate in the ongoing TOPdesk-to-ServiceNow transition, with ServiceNow planned as the future ITSM platform. Your activities:
• Technical configuration and administration of Microsoft Azure.
• Technical configuration and administration of Microsoft Entra ID / Azure AD, beyond basic user and access management.
• Work with the Microsoft identity environment, including:
• Microsoft Entra
• Entra ID
• Entra Domain Services
• Privileged Identity Manager (PIM)
• Entra Identity Governance
• Work with Azure DevOps.
• Work with PKI (Public Key Infrastructure).
• Develop and maintain automation, for example through PowerShell.
• Support and troubleshoot IT networking environments involving:
• IP addressing
• Subnets
• Firewalls
• Routing
• DNS
• Manage incidents, service requests and changes according to ITIL principles.
• Create, follow up, maintain and execute technical and operational processes, procedures and guidelines.
• Support Microsoft Office 365 / Microsoft 365 environments.
• Work with TOPdesk as the current ITSM platform.
• Work with ServiceNow and actively contribute to the migration from TOPdesk to ServiceNow.
• Work autonomously and proactively while collaborating effectively with technical teams and business stakeholders.
• You have the following

skills:
Must Have
• Demonstrable experience with Azure DevOps.
• Minimum 3 years of relevant experience, at Medior level, with the technology concerned or comparable technologies.
• Demonstrable experience with PKI (Public Key Infrastructure).
• Minimum 3 years of relevant IT networking experience, at Medior level, including:
• IP addressing
• Subnets
• Firewalls
• Routing
• DNS
• Minimum 3 years of relevant experience, at Medior level, in the technical configuration and administration of Microsoft Azure.
• Minimum 3 years of relevant experience, at Medior level, in the technical configuration and administration of Microsoft Entra ID / Azure AD.
• Experience limited exclusively to user and access management is not sufficient.
• Relevant professional experience creating, maintaining, following up and executing technical or operational processes, procedures or guidelines.
• Relevant professional experience with ITIL.
• Ability to work effectively within a team.
• Ability to work independently and proactively.
• Experience developing automation, for example using PowerShell.
• Mandatory AZ-900 – Microsoft Azure Fundamentals certification.
• English: min C1 level.
• Dutch or French: min C1 level. Nice to Have
• Relevant professional experience within the Belgian energy market.
• Minimum 3 years of relevant Office 365 / Microsoft 365 experience, at Medior level.
• Experience with ServiceNow.
• Experience with TOPdesk.
• One or more additional relevant Microsoft certifications, such as:
• MS-500
• AZ-500
• SC-100
• SC-300
• SC-900
• or other relevant Microsoft certifications.
• Knowledge of both French and Dutch. Main Technical Environment
• Microsoft Azure
• Microsoft Entra
• Entra ID / Azure AD
• Entra Domain Services
• Privileged Identity Manager (PIM)
• Entra Identity Governance
• Azure DevOps
• PKI
• PowerShell / Automation
• Office 365 / Microsoft 365
• IT Networking
• ITIL
• TOPdesk
• ServiceNow