Service Desk Engineer

Why join us? BlupaceTech is a world-class IT development company that strives to improve its processes constantly. The company has been in business since 2008 and employs over 160+ people in more than 4 countries. Blupace provides innovative software solutions for businesses of all sizes, with a focus on Web & Mob Applications, e-commerce websites, data & Analytics , Field services and more. We are passionate about developing innovative technology solutions that make a difference. We have the expertise and experience to provide custom-tailored solutions for your business, whatever your field may be. Our team is dedicated to providing you with the best possible service, and we are always looking for new ways to improve our products and services. We operate in different locations which includes UK, France, Germany and Belgium. Where you’ll be working: Looking for Service Desk engineer
• It is a Brussels in Belgium based contractual opportunity, Band 2 engineer.
• Scope Work
- Dedicated engineer
• No Sponsorship provided for this role.
• Required Exp. -3+ yrs
• Service Window – Mon – Fri (07:00 CET – 18:30 CET) – The Service Desk associate will need to be flexible to work in shift based on the Service Window
• Flexible to work on Saturdays (provide support during critical patch rollouts).
• Language Requirement: English / French / Flemish Skill Description: 1. Core Support Activities
· Handling incoming calls
· Processing and resolving service desk tickets (incidents and requests)
· User communication, follow-up 2. E-mail & Administrative Requests
· Monitoring and replying to e-mails
· Handling requests from:
· Users unable to create tickets
· Badge and visitor access requests
· Newcomers onboarding support etc. 3. User & Access Management
· User account creation, modification, and deletion
· Password resets and account unlock (user accounts, privileged accounts, AS400, IGNITE)
· Coordination with IAM and Security teams
· Access management and user creation 4. AS400 Support (3 environments) – Knowledge on AS400 is required.
· Creation and maintenance of AS400 user profiles
· Session configuration support
· Unlocking locked files
· First-line troubleshooting of AS400 issues
· Evening closure of the systems + support during deploys
· Libraries restore on demand of IT-Accounting team + Data Refresh Execution of AS400 data refresh during business hours 5. Hardware & Workplace Support
· Laptop installation and configuration (new hires, replacements)
· Handling hardware failures and urgent replacements
· User support for unexpected technical issues 6. Meeting Room & Onsite Support
· Setup and troubleshooting of meeting rooms equipment:
· ClickShare, cameras, microphones, HDMI cables, etc.
· Live meeting support and urgent interventions 7. Security & Incident Handling
· Reporting phishing and security-related incidents
- handling first steps and communication with user (immediate response and risk mitigation.)
· Coordination with Security team 8. Operational & Shift-Related Tasks
· Creation of RFD evening shifts (monthly)
· Support of evening and operational processes