Technical Support Engineer

Deskside Support Engineer (EUC Support – Band 2)Company: Focus iTech Ltd.

Location:
Grijpenlaan 18, 3300 Tienen, Belgium Work Model: On-site Employment Type: Contract Contract Duration: 12 Months Monthly Rate: €3,600–€3,800 Language

Requirements:
Dutch and English – Fluent / Native-level proficiency Number of Openings: 1 Joining: Immediate or as soon as possible About Focus iTech Ltd.
Focus iTech Ltd. is an IT consultancy and third-party maintenance service provider supporting businesses with IT infrastructure, end-user computing, technical support, and on-site IT services. We work with clients and technology partners to deliver reliable technical resources and efficient IT support solutions. Our focus is on quality service delivery, technical expertise, customer satisfaction, and maintaining high operational standards across client environments.

About the Role
Focus iTech Ltd. is seeking a skilled and customer-oriented Deskside Support Engineer (Band 2) to join an on-site IT support assignment in Tienen, Belgium. The successful candidate will provide hands-on End-User Computing (EUC) support, primarily focused on laptop and desktop troubleshooting, hardware break-fix, operating system issues, peripheral support, and incident resolution. This role requires practical technical experience, strong troubleshooting abilities, and the confidence to communicate professionally with end users in both Dutch and English. The assignment is for an initial period of 12 months and is suitable for a professional who can work independently while following established IT support procedures and service-level agreements.

Key Responsibilities
• Provide Level 2 deskside and EUC support for laptops, desktops, and end-user devices.
• Diagnose, troubleshoot, and resolve hardware and software incidents affecting end-user productivity.
• Perform laptop and desktop break-fix activities, including hardware diagnostics and component replacement where authorized.
• Troubleshoot Windows operating system issues, application errors, device configuration problems, and performance issues.
• Support the installation, configuration, replacement, and setup of end-user devices and peripherals.
• Investigate connectivity issues involving LAN, Wi-Fi, VPN, printers, docking stations, and other workplace equipment.
• Handle incidents and service requests escalated from the Level 1 service desk.
• Record, update, prioritize, and resolve incidents through the client's ticketing system.
• Follow documented procedures, technical guidelines, security policies, and client operational standards.
• Escalate complex technical issues to the appropriate teams and coordinate with vendors when necessary.
• Maintain accurate documentation of troubleshooting steps, resolutions, and hardware replacement activities.
• Provide professional, customer-focused support while maintaining agreed service levels and response times. Required Technical Skills and Qualifications
• Proven experience in Deskside Support, Desktop Support, EUC Support, or a similar IT support role.
• Strong hands-on knowledge of laptop and desktop hardware troubleshooting and break-fix support.
• Good understanding of Microsoft Windows operating systems and common end-user software issues.
• Experience diagnosing hardware failures, peripheral issues, device configuration problems, and connectivity issues.
• Familiarity with IT service management processes, incident handling, and ticketing systems.
• Ability to troubleshoot technical issues systematically and identify effective solutions.
• Understanding of IT security policies, device management procedures, and standard operating practices.
• Strong analytical, problem-solving, and time-management skills.
• Ability to work independently on-site and manage multiple support requests efficiently. Language Requirements
• Dutch: Fluent or native-level proficiency.
• English: Fluent or native-level proficiency. Candidates must be able to communicate effectively with end users, colleagues, and technical teams in both languages. Preferred Qualifications
• IT certifications such as CompTIA A+, CompTIA Network+, Microsoft, Cisco, or equivalent technical qualifications.
• Experience supporting users in a corporate or enterprise IT environment.
• Familiarity with remote support tools, endpoint management solutions, and hardware asset management.
• Previous experience working under service-level agreements (SLAs). Ideal Candidate ProfileWe are looking for a dependable and technically capable professional who:
• Has practical experience resolving laptop and desktop hardware issues.
• Demonstrates a customer-first approach and professional communication skills.
• Can work independently and take ownership of incidents through resolution.
• Follows technical procedures and maintains accurate service documentation.
• Is comfortable working in an on-site client environment in Belgium.
• Can join the assignment at short notice. Contract Details
• Work

Location:
Grijpenlaan 18, 3300 Tienen, Belgium
• Support Category: End-User Computing (EUC)
• Support Level: Band 2 / Level 2 Deskside Support
• Contract Duration: 12 months
• Monthly Compensation: €3,600–€3,800, subject to the agreed contract terms
• Work Arrangement: On-site

How to Apply
Interested candidates who meet the technical, language, and location requirements are invited to apply with an updated CV. Please include the following details with your application:
• Current location and availability.
• Relevant deskside/EUC support experience.
• Dutch and English proficiency levels.
• Current work authorization status for Belgium.
• Notice period or earliest joining date.
• Expected monthly rate. Important: Candidates must meet the Dutch and English language requirements and be available to work on-site in Tienen, Belgium. Apply through LinkedIn. We look forward to connecting with qualified IT support professionals.